Junior Systems Administrator

Charles IT; Chesapeake (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Paid time off and holidays

WFH bank for flexibility

Dog-friendly office

Team lunches and events

Job summary

Charles IT is seeking a Junior Systems Administrator to join our growing team. You will handle first-level tickets escalated to the team, ensuring IT infrastructure runs smoothly while laying a foundation for more advanced responsibilities in the future.

The role emphasizes customer-focused support across Windows, Linux, and macOS; collaboration with vendors; documentation; and opportunities for growth in a diverse, client-facing MSP environment.

Qualifications

• Associate or bachelor's degree in computer science, information technology, or related field.
• 2+ years experience in MSP or client IT support.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 cybersecurity.
• Strong communication and multitasking in fast-paced environment.
• Willingness to travel to client sites.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS.
• Manage user accounts with Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP, DNS, VPN).
• Configure and support desktops, laptops, printers, and peripherals.
• Coordinate with vendors and IT teams for repairs.
• Maintain accurate documentation and time entries.
• Build relationships with clients and ensure high satisfaction.
• De-escalate and professionally handle user concerns.

Skills

Communication

Task management

Travel readiness

Self-driven

Organization

Education

CS/IT degree

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to growth, we are currently seeking to add a Junior Systems Administrator to our exceptional team. The Junior Systems Administrator is responsible for taking the first level tickets once escalated to the team. In thisrole it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support operating systems such as Windows, Linux, and macOS
• Manage user accounts using tools like Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP configuration, DNS, VPN)
• Configure, install, and support desktops, laptops, printers, and peripherals
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
• Provide timely, professional support to end users
• Communicate clearly and explain technical issues to non-technical users
• Maintain accurate documentation and time entries
• Build strong relationships with clients and ensure high satisfaction
• Handle user concerns calmly and professionally, including de-escalation
• Other duties as assigned.

Requirements

• An associate or bachelor's degree in computer science, information technology, or a related field.
• 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Ability to travel to client sites as needed
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Benefits

Investing in Our Team is Key to Our Success!

Financial Benefits: We offer a comprehensive benefits package designed to support our employees' financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.

Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.

Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.

Growth & Development: We support employees' professional growth through structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.

That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!

Our Commitment to Inclusion

Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.

Careers - Charles IT