IT Systems Support I — 2nd Shift (Entry Level)

Cleveland/Price Inc.; Trafford (Westmoreland County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with company match

Life insurance

Disability insurance

Employee Assistance Program

Lifelock coverage

Job summary

Cleaveland/Price is seeking an IT Systems Support I in Trafford, PA. The role focuses on supporting the implementation, organization, and troubleshooting of network, hardware, software systems, and underlying communications protocols.

The incumbent will monitor networks to ensure security and availability for defined users. The position requires an Associate's Degree and 0-2+ years of related experience, with responsibilities covering hardware/software troubleshooting, server maintenance, and

Qualifications

• Associates Degree in a computer-related technology or equivalent with related experience.
• Ability to demonstrate required proficiency level/competency to successfully perform job
• Knowledge of hardware repair including computers, laptops, tablets, printers and other peripheral devices.
• Personal computer software and applications.
• Proper office methods and practices.
• Must have excellent people oriented skills and understanding
• Knowledge of Windows, Powershell, Microsoft Office, troubleshooting tools, Local Area Networks.
• Must be able to multi-task.
• Strong interpersonal and customer-service skills.
• Ability to hear and understand speech at normal levels and on the telephone.
• Ability to speak so that others may understand at normal levels and on the telephone.

Responsibilities

• Coordinates hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
• Installs, tests, and maintains a variety of personal computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Helps maintain servers and backup solutions
• Interfaces with vendors for the purpose of establishing and maintaining a source of hardware systems, components, parts, and problem resolution.
• May be required to work during weekends, evenings, or for extended hours.
• Responds to a rapidly changing technical environment and the requirements to the user community.
• Ensures work practices are compliant with all OSHA and ISO standards.
• Follows all company and job-specific safety rules and regulations.
• Performs other related duties as assigned

Skills

Windows OS

PowerShell

Microsoft Office

Networking basics

Hardware repair

Customer service

Communication

Multi-tasking

Education

Associate's Degree in computer related technology

Tools

Diagnostic tools

Job description

Cleaveland/Price is seeking an IT Systems Support I in Trafford, PA. The role focuses on supporting the implementation, organization, and troubleshooting of network, hardware, software systems, and underlying communications protocols.

The incumbent will monitor networks to ensure security and availability for defined users. The position requires an Associate's Degree and 0-2+ years of related experience, with responsibilities covering hardware/software troubleshooting, server maintenance, and