Senior Technical Support Engineer: Windows/VMware

MediSolution; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

MediSolution in Pennsylvania, United States, is hiring a Technical and Software Support Specialist to serve as the frontline contact for ProSoft clients, handling tickets and calls, diagnosing issues, and collaborating with the technical team.

The role covers administering Windows Server, Active Directory, DNS, RD Services, and identity management; supporting VMware and SQL Server; and developing PowerShell automation to boost efficiency.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Some knowledge of AP and payroll processes.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Serve as frontline support contact via tickets and phone.
• Diagnose software issues and guide clients to resolution.
• Administer and optimize Windows Server, AD, DNS, and core services.
• Support RD Services and identity management integrations.
• Develop PowerShell automation to improve administration tasks.

Skills

Customer service

Troubleshooting

Communication

Time management

Team player

Education

Bachelor’s degree or equivalent

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

MediSolution in Pennsylvania, United States, is hiring a Technical and Software Support Specialist to serve as the frontline contact for ProSoft clients, handling tickets and calls, diagnosing issues, and collaborating with the technical team.

The role covers administering Windows Server, Active Directory, DNS, RD Services, and identity management; supporting VMware and SQL Server; and developing PowerShell automation to boost efficiency.