IT Systems Specialist

McCall Behavioral Health Network; Waterbury (CT); On-site; Full time

Job summary

A nonprofit organization is seeking an IT Systems Specialist to manage technology needs and support electronic systems. Ideal candidates will possess strong communication skills and a background in mental health or substance abuse. Responsibilities include software/hardware implementation and ongoing system management.

Benefits

4 Weeks of PTO

11 Paid Holidays

Medical & Dental Insurance

Life Insurance - 100% employer paid

403(b) Retirement Plan with employer match

Tuition Reimbursement

Employee Assistance Programs (EAP)

Gym Membership Options

Qualifications

• 3+ years of experience in IT support.
• Non-profit background in Mental Health/Substance Abuse preferred.
• Valid Driver’s license required.

Responsibilities

• Anticipate technology needs and identify solutions.
• Monitor and complete help desk tickets.
• Implement HIPAA and cybersecurity training for staff.

Skills

Communication

Organizational Skills

Attention to Detail

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Job description

IT Systems Specialist

Must have strong communication skills; relate well to management, program staff, and technologists. Knowledge of both technical and business terminology. Responsible for software and hardware implementation, as well as ongoing management and monitoring of electronic systems.

Full-time / Non-Exempt

Pay Range begins at $24.00

QUALIFICATIONS

• Non-profit background: Mental Health/Substance Abuse preferred.
• Bachelor’s degree or equivalent work experience and education.
• 3+ years of experience with MS Office.
• Excellent organizational skills and attention to detail.

Physical Requirements: Prolonged periods of sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 50+ pounds at times.

Valid Driver’s license required.

BENEFITS

• 4 Weeks of PTO that increases with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Tuition Reimbursement
• Tuition Discounts at participating schools
• Public Service Loan Forgiveness (PSLF)
• NHSC Federal Loan Repayment (for approved sites)
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options

**AGENCY OVERVIEW**

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITIES

• Anticipate agency’s technology needs and proactively identify solutions.
• Monitor and complete help desk tickets in a timely manner.
• Installation of NVR/Camera equipment.
• Zix email encryption and threat protection administration.
• Implement and manage HIPAA and cybersecurity training for staff using third-party software like BullPhish.
• Any additional responsibilities assigned by Supervisor.

Full Job Description will be provided.