IT Systems & Security Support Specialist

METROATLANTA AMBULANCE SERVICE INC; Marietta (GA); On-site; USD 65,000 - 80,000; Full time

Job summary

METROATLANTA AMBULANCE SERVICE INC in Marietta, GA is seeking an IT Specialist to monitor and support the organization’s IT products under the I.T. Director.

The role requires hands-on end-user support, Windows workstations, AD administration, software updates, security monitoring, and training staff in new technologies, with occasional travel and flexible hours in a busy ambulance service environment.

Qualifications

• Associate or Bachelor’s degree in computer science or two years related field experience.
• Hands-on end-user support and troubleshooting (1 year).
• User administration, desktop configuration and basic hardware understanding (1 year).
• Valid State of Georgia Driver's License

Responsibilities

• Assist I.T. Director to ensure hardware and software is fully operational.
• Provide technical assistance in computer usage to aid personnel in their roles.
• Install and supervise installation of computer systems and equipment.
• Install, update, and/or modify approved software per users requests and/or needs.
• Troubleshoot computer related problems.
• Assist in the repair of terminals, laptops, printers, modems, and other computer related equipment.
• Monitor security measures with company computers and its data.
• Assist I.T. Director with online program development designed to significantly improve company productivity.
• Provide technical input to allow for and promote corporate growth and profitability.
• Perform other duties as assigned
• Provide assistance with training of personnel on computer equipment, new software programs.

Skills

Active Directory

Windows 10/11

Information security

Medical terminology

Report writing

Interpersonal skills

Education

Associate or Bachelor’s degree in computer science or two years related field experience

End-user support and troubleshooting (1 year)

User administration, desktop configuration and basic hardware understanding (1 year)

Tools

MS Office

HER Software (Zoll, ESO)

VoIP phone systems

Job description

METROATLANTA AMBULANCE SERVICE INC in Marietta, GA is seeking an IT Specialist to monitor and support the organization’s IT products under the I.T. Director.

The role requires hands-on end-user support, Windows workstations, AD administration, software updates, security monitoring, and training staff in new technologies, with occasional travel and flexible hours in a busy ambulance service environment.