IT Systems & Security Lead - Help Desk, Assets & Vendors

Local Foreigner, LLC; New York (NY); On-site; USD 93,000 - 127,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401k retirement plan

Paid time off

Remote Fridays

Extra remote days per year

Training & development opportunities

Job summary

Local Foreigner, LLC is seeking an IT Systems Manager to own technology and systems infrastructure, including hardware, software, licenses, and vendor relations. The role will direct day-to-day work of Administrative Coordinators and own the internal Help Desk with a focus on security, reliability, and efficiency.

The position requires hands-on management of access, configurations, and incident response, collaborating with vendors and the security partner to maintain robust IT controls.

Responsibilities

• Own Local Foreigner’s assets, including hardware and equipment, business systems, software platforms, licenses, and technology vendors.
• Serve as the primary systems administrator, setting up and managing user access, permissions, licenses, and system configurations across Local Foreigner’s business systems.
• Manage technology vendors and platform relationships, including sourcing, contracts, renewals, and ongoing vendor performance.
• Oversee information security practices and coordinate with security partner to ensure protections and procedures are upheld.
• Act as incident lead for cybersecurity incidents, coordinating response and escalation as needed.
• Own backup, recovery, and business continuity practices for critical systems.
• Manage Local Foreigner’s Jira Service Management Help Desk end-to-end and lead the Help Desk team.
• Coordinate system and process improvements with leadership and vendors to optimize operations.

Skills

IT systems administration

Security management

Vendor management

Tools

Jira Service Management

Job description

Local Foreigner, LLC is seeking an IT Systems Manager to own technology and systems infrastructure, including hardware, software, licenses, and vendor relations. The role will direct day-to-day work of Administrative Coordinators and own the internal Help Desk with a focus on security, reliability, and efficiency.

The position requires hands-on management of access, configurations, and incident response, collaborating with vendors and the security partner to maintain robust IT controls.