IT Systems & Security Manager

APS Health Care PR; San Juan (PR); On-site; USD 65,000 - 95,000; Full time

Job summary

APS Health Care PR IT is seeking an IT Systems Manager to oversee the maintenance, backup, and security of the company’s technical infrastructure, computer systems, and lead the helpdesk team.

The role focuses on managing servers, network equipment and PCs, implementing ITIL-driven change processes, coordinating with the IT Director and client stakeholders to ensure reliable operations and incident response.

Qualifications

• Minimum 3 years’ experience in server management, deployment and backup.
• Experience in customer service.
• Knowledge of Change Management and ITIL principles.
• Expert computer knowledge.
• Advanced telephone system knowledge.

Responsibilities

• Oversee maintenance, backup and security of IT infrastructure (servers, networks, PCs).
• Program, manage and maintain the ticketing system and monitoring systems.
• Coordinate with IT Director and clients to understand requirements and change requests.
• Manage IT helpdesk staff and assist with staff training.
• Perform data backups and restores.
• Research hardware and software purchases in coordination with IT Director.
• Coordinate disaster recovery planning and testing with the team.
• Schedule and perform server/PC upgrades and maintenance.
• Ensure systems operate reliably and report new tech to IT Director.

Skills

Server management

Deployment

Backup

Customer service

ITIL

Change management

Network equipment

Helpdesk management

Education

Associates degree in Computer Science or equivalent training

Tools

Ticketing system

Infrastructure monitoring

Job description

APS Health Care PR IT is seeking an IT Systems Manager to oversee the maintenance, backup, and security of the company’s technical infrastructure, computer systems, and lead the helpdesk team.

The role focuses on managing servers, network equipment and PCs, implementing ITIL-driven change processes, coordinating with the IT Director and client stakeholders to ensure reliable operations and incident response.