IT Systems & Network Support Specialist - Hybrid

Wheda; Madison (WI); Hybrid; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Dental Insurance

State Retirement plan

457 Deferred Comp

Group Term Life Insurance

Commuter Allowance

Disability Insurance (short/long term)

Paid sick leave

36 personal holiday hours

11 paid holidays

Tuition reimbursement

Job summary

WHEDA seeks a Systems Coordinator to join our IT team in Madison, WI. You will provide second-tier support for server, network, desktop, and telephone systems, performing level 1 and 2 troubleshooting and system administration tasks.

The role requires a Bachelor’s degree in CS/IS or related field with 2 years of experience, plus a valid driver’s license. Hybrid telework is available after in-office training and commute within one hour of Madison.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field and 2 years of experience or equivalent
• Must reside within one hour commute of Madison, WI
• Valid Driver’s License

Responsibilities

• Maintain day-to-day Network/Server/Desktop/Telephone environment support (Level 1 and 2).
• Troubleshoot hardware and software across networks, servers, printers, and OS.
• Perform system administration tasks including security patching and user setup.
• Train staff and customers on systems and create technical documentation.
• Implement changes per IT security policies and guidelines.
• Assist with project research, testing, and recommendations.
• Suggest hardware/software configurations to optimize performance.

Skills

Network administration

Server administration

Troubleshooting

Security patching

Technical documentation

Customer service

Communication

Education

Bachelor’s Degree in Computer Science or related field

Tools

Windows Server

Active Directory

Job description

WHEDA seeks a Systems Coordinator to join our IT team in Madison, WI. You will provide second-tier support for server, network, desktop, and telephone systems, performing level 1 and 2 troubleshooting and system administration tasks.

The role requires a Bachelor’s degree in CS/IS or related field with 2 years of experience, plus a valid driver’s license. Hybrid telework is available after in-office training and commute within one hour of Madison.