SYSTEMS COORDINATOR

Wisconsin Housing and Economic Development Authority (WHEDA); Madison (WI); Hybrid; USD 61,000 - 76,000; Full time

Job summary

WHEDA in Madison, WI is seeking a Systems Coordinator to join our IT team. This role provides second-tier support for Server, Network, Desktop and Telephone Systems, ensuring stable operations and proactive problem solving to meet business needs.

The ideal candidate will have a Bachelor's degree in a related field and 2 years of hands-on experience, plus a valid driver's license and the ability to commute within an hour of the Madison office. Hybrid telework is available after in-office training.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
• Valid Driver's License
• Must reside within one (1) hour commute of the Madison WHEDA office.

Responsibilities

• Is responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back-up or next level support and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data, including setting up user security, applying security patches, maintaining data integrity, integrating applications, maintaining contracts with outside vendors, and defining reporting requirements.
• Trains internal staff and customers on system use, following WHEDA security standards and guidelines, assisting with configuration of systems.
• Implements changes to systems and applications per IT security policies and guidelines.
• Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations.
• Recommends hardware and software configurations or enhancements to ensure optimum performance and conformity to Authority standards.
• Performs or assists with other organization needs as requested.

Skills

System administration

Customer service

Voice systems

Operating systems

Confidentiality

Attention to detail

Communication

Problem solving

Project management

Education

Bachelor's degree in Computer Science or related field

Job description

Why Wheda?

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

WHEDA employees participate in the State of Wisconsin benefit package ( https://www.wheda.com/about-wheda/careers/benefits ). WHEDA offers an excellent benefits package that includes: Medical, Vision, and Dental Insurance, State Retirement plan; 457 Deferred Compensation, Group Term Life Insurance (and optional term life insurance for family members), Commuter Allowance, Short and Long Term Disability Insurance, paid sick leave, paid vacation time thirty six (36) personal holiday hours, Eleven (11) paid legal holidays per year, tuition reimbursement program.

WHEDA is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.

WHEDA employees have the option to select a hybrid telework/flex schedule after in office training is completed.

WHEDA is seeking a Systems Coordinator to join our IT team in our Madison office. The position of Systems Coordinator is responsible for second tier support in maintaining, troubleshooting and problem solving for all Server, Network, Desktop and Telephone Systems.

SALARY: Hiring Range for this position is from $61,469-$75,535 Annually. Offered Salary will be based on qualifications. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs.

Essential Duties

• Is responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs. This will include level 1 and level 2 support.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back-up or next level support (beyond Help Desk) and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data. Including setting up user security, applicable system, and security patching, maintaining, and monitoring data integrity, integrating assigned applications with other applications and systems, maintaining contracts with outside vendors, and defining reporting and alerting requirements.
• Trains internal staff and customers on the use of systems, following approved WHEDA security standards, policies, and guidelines, and assisting with configuration of systems.
• Implements necessary changes to systems, applications, and information as requested in accordance with IT security policies, standards, and guidelines.
• Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations based on findings.
• Recommends hardware and software configurations or enhancements to ensure optimum performance and capability of networks, servers, and desktops to meet user needs; ensuring system configurations conforms to Authority standards.
• Performs or assists with other organization needs as requested or required.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
• Valid Driver's License
• Must reside within one (1) hour commute of the Madison WHEDA office.

Knowledge And Skills

• Computer environment, testing, and system administration
• Strong customer service skills
• Working knowledge of voice, data, and video equipment
• Working knowledge with computer platforms and applicable operating system functionality
• Strong adherence to confidentiality in working with clients and vendors
• Attention to detail, and ability to troubleshoot for process improvement
• Excellent verbal and written communication skills, specifically to train and provide technical documentation as needed
• Problem solving skills and ability to work under pressure
• Successful prioritizing and management of work projects

APPLICATION DEADLINE

This position will remain open until filled.

Questions may be directed to [e-mail].

This position is not eligible for a work-related immigration visa sponsorship.

An Equal Opportunity Employer Operating Under an Affirmative Action Plan.