IT Systems & Network Support Coordinator - Hybrid

Wisconsin Housing and Economic Development Authority (WHEDA); Madison (WI); Hybrid; USD 61,000 - 76,000; Full time

Job summary

WHEDA in Madison, WI is seeking a Systems Coordinator to join our IT team. This role provides second-tier support for Server, Network, Desktop and Telephone Systems, ensuring stable operations and proactive problem solving to meet business needs.

The ideal candidate will have a Bachelor's degree in a related field and 2 years of hands-on experience, plus a valid driver's license and the ability to commute within an hour of the Madison office. Hybrid telework is available after in-office training.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
• Valid Driver's License
• Must reside within one (1) hour commute of the Madison WHEDA office.

Responsibilities

• Is responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back-up or next level support and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data, including setting up user security, applying security patches, maintaining data integrity, integrating applications, maintaining contracts with outside vendors, and defining reporting requirements.
• Trains internal staff and customers on system use, following WHEDA security standards and guidelines, assisting with configuration of systems.
• Implements changes to systems and applications per IT security policies and guidelines.
• Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations.
• Recommends hardware and software configurations or enhancements to ensure optimum performance and conformity to Authority standards.
• Performs or assists with other organization needs as requested.

Skills

System administration

Customer service

Voice systems

Operating systems

Confidentiality

Attention to detail

Communication

Problem solving

Project management

Education

Bachelor's degree in Computer Science or related field

Job description

WHEDA in Madison, WI is seeking a Systems Coordinator to join our IT team. This role provides second-tier support for Server, Network, Desktop and Telephone Systems, ensuring stable operations and proactive problem solving to meet business needs.

The ideal candidate will have a Bachelor's degree in a related field and 2 years of hands-on experience, plus a valid driver's license and the ability to commute within an hour of the Madison office. Hybrid telework is available after in-office training.