Hybrid IT Help Desk Associate - 2nd Shift

Sundial Software Corporation; Madison, Northern (WI, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

State of Wisconsin DOA is seeking two Help Desk I specialists for 2nd shift, onsite with hybrid after training. The role provides password and network access assistance and first-line IT support to State employees and citizens.

Requirements include at least 6 months in customer service or basic IT troubleshooting and call center experience; relocation to WI or residency required. Training is 3–5 weeks onsite, then a hybrid schedule alternating weeks onsite and remote.

Qualifications

• 6 months of prior experience in customer service, basic IT troubleshooting, or call center roles.

Responsibilities

• Provides end-user support on a variety of IT issues including password and network access assistance.
• Identifies, researches, and resolves technical problems for state employees and citizens.
• Responds to telephone, email, and personnel requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Uses standard IT support concepts and procedures for Level 1 support.
• Follows pre-established guidelines to perform job functions.

Skills

Customer service

Basic IT troubleshooting

Call center experience

Job description

State of Wisconsin DOA is seeking two Help Desk I specialists for 2nd shift, onsite with hybrid after training. The role provides password and network access assistance and first-line IT support to State employees and citizens.

Requirements include at least 6 months in customer service or basic IT troubleshooting and call center experience; relocation to WI or residency required. Training is 3–5 weeks onsite, then a hybrid schedule alternating weeks onsite and remote.