IT Systems Manager — Windows & Mac, Security & Support (DC)

The Louis D. Brandeis Center for Human Rights Under Law; Washington (District of Columbia); On-site; USD 75,000 - 100,000; Full time

Job summary

The Louis D. Brandeis Center for Human Rights Under Law is seeking a hands-on Manager of IT Systems in Washington, DC to oversee daily technology operations and provide direct staff support.

You will administer Windows and Mac environments, manage user access, and coordinate with vendors to ensure security, backups, and continuity. The ideal candidate has 2–8 years in IT with strong troubleshooting, Microsoft 365 and Active Directory experience, and a proactive approach to risk and compliance.

Qualifications

• Two to eight years of professional IT experience.
• At least two years of hands-on help desk and technical support experience.
• Experience supporting both Windows and Mac environments.
• Experience with Microsoft 365, Active Directory, user administration, and databases.
• Experience managing onboarding, offboarding, equipment inventory, and technology assets.
• Strong hardware, software, network, and systems troubleshooting skills.
• Experience supporting conference rooms, audiovisual equipment, and video conferencing technology.
• Experience supporting IT audits, security, compliance, and documentation.
• Working knowledge of Microsoft Office and common business applications.
• Strong communication, organization, customer service, and problem‑solving skills.
• Ability to explain technical issues clearly to employees with varying levels of knowledge.
• Ability to manage multiple requests and prioritize effectively.
• Comfortable hands-on work with technology and equipment setup.

Responsibilities

• Oversee day‑to‑day technology operations and provide direct technical support.
• Administer systems and user access; manage equipment and inventory.
• Coordinate with outside vendors and support security, compliance, and business continuity.
• Support IT audits, documentation, and incident response.
• Maintain backups, security controls, and disaster readiness.
• Assist with technology planning and project implementations.

Skills

Help desk support

Windows & Mac

Microsoft 365

Active Directory

Network troubleshooting

Security & compliance

Equipment inventory

Communication skills

Tools

Microsoft 365

AV equipment

Job description

The Louis D. Brandeis Center for Human Rights Under Law is seeking a hands-on Manager of IT Systems in Washington, DC to oversee daily technology operations and provide direct staff support.

You will administer Windows and Mac environments, manage user access, and coordinate with vendors to ensure security, backups, and continuity. The ideal candidate has 2–8 years in IT with strong troubleshooting, Microsoft 365 and Active Directory experience, and a proactive approach to risk and compliance.