Information Systems Manager

The Louis D. Brandeis Center for Human Rights Under Law; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The Louis D. Brandeis Center for Human Rights Under Law is seeking a hands-on Manager of IT Systems to oversee day-to-day technology operations, provide staff support, administer systems, manage access, and coordinate with vendors.

The role emphasizes security, compliance, and business continuity within a nonprofit environment. The ideal candidate will be organized, responsive, and able to escalate larger security and infrastructure risks.

Qualifications

• Two to eight years of professional IT experience.
• Hands-on help desk and technical support experience.
• Experience supporting Windows and Mac environments.
• Experience with Microsoft 365, Active Directory, user administration, and databases.
• Experience managing onboarding, offboarding, equipment inventory, and technology assets.
• Strong hardware, software, network, and systems troubleshooting skills.
• Experience supporting conference rooms, audiovisual equipment, and video conferencing technology.
• Experience supporting IT audits, security, compliance, and documentation.

Responsibilities

• Manage the organization’s Windows, Mac, network, and server environments.
• Install, configure, maintain, and update hardware and software.
• Troubleshoot network, system, application, and connectivity issues.
• Monitor and help maintain system security, availability, and backups.
• Assist with systems administration and technology planning.
• Provide responsive Tier 1 and Tier 2 help desk support to employees.
• Troubleshoot hardware, software, network, email, and application issues.
• Support Windows and Mac computers, mobile devices, printers, peripherals, conference rooms, and audiovisual equipment.
• Assist staff with Microsoft 365 and other business applications.
• Coordinate with vendors and external IT service providers when additional support is needed.
• Manage the IT components of employee onboarding and offboarding.
• Create, modify, and disable user accounts, system access, and permissions.
• Configure computers, phones, email, applications, and other technology for new employees.
• Track, collect, and securely reassign or dispose of equipment during employee transitions.
• Coordinate with Human Resources and managers to ensure access is provided and removed promptly.
• Maintain an accurate inventory of hardware, software, licenses, and other technology assets.
• Track equipment assignments, purchases, repairs, replacements, and warranties.
• Manage equipment deployment and lifecycle planning.
• Support technology purchasing and vendor relationships.
• Assist with periodic equipment and software audits.
• Support IT audits and organizational compliance requirements.
• Maintain accurate user, access, equipment, and system documentation.
• Conduct periodic reviews of permissions and security controls.
• Help ensure backups, updates, and established security procedures are properly maintained.
• Identify and scale cybersecurity, access, infrastructure, and other technology risks.
• Support employee compliance with organizational IT and security policies.
• Maintain data backup and recovery processes.
• Maintain, document, and periodically test disaster recovery plans.
• Coordinate with backup, recovery, security, and technology vendors.
• Update business continuity procedures as systems and organizational needs change.
• Support technology projects, system implementations, and organizational initiatives.
• Assist with website, database, and other technology-related needs.
• Help evaluate and implement technology that improves security, efficiency, and staff productivity.
• Perform other related duties as assigned.

Skills

IT systems management

Windows & Mac

Help desk support

Security & backups

Vendor coordination

Staff onboarding/offboarding

Disaster recovery planning

Infrastructure monitoring

Audits & compliance

Communication skills

Education

Bachelor's degree in IT or related field

Tools

Windows Server

Mac OS

Microsoft 365

Active Directory

Networking

Backup systems

Job description

Work Schedule: In office four days per week

Reports to: Chief Financial and Administrative Officer

Position Type: Full-time, exempt

About the Brandeis Center

The Louis D. Brandeis Center for Human Rights Under Law is an independent, nonpartisan nonprofit organization dedicated to advancing the civil and human rights of the Jewish people and promoting justice for all. The Brandeis Center conducts legal advocacy, education, and research to combat antisemitism on college campuses and throughout society.

Position Summary

The Brandeis Center is seeking a hands-on and service-oriented Manager of IT Systems to oversee the organization’s day-to-day technology operations. This position will provide direct technical support to staff, administer systems and user access, manage equipment and inventory, coordinate with outside vendors, and support the organization’s security, compliance, and business continuity needs.

The ideal candidate is a responsive and organized IT professional who enjoys solving problems, supporting colleagues, and working directly with technology. This role requires the ability to manage routine IT operations while identifying and escalating larger security, infrastructure, and technology risks when appropriate.

Key Responsibilities:

IT Systems & Network Administration

• Manage the organization’s Windows, Mac, network, and server environments.
• Install, configure, maintain, and update hardware and software.
• Troubleshoot network, system, application, and connectivity issues.
• Monitor and help maintain system security, availability, and backups.
• Assist with systems administration and technology planning.

Help Desk & Technical Support

• Provide responsive Tier 1 and Tier 2 help desk support to employees.
• Troubleshoot hardware, software, network, email, and application issues.
• Support Windows and Mac computers, mobile devices, printers, peripherals, conference rooms, and audiovisual equipment.
• Assist staff with Microsoft 365 and other business applications.
• Coordinate with vendors and external IT service providers when additional support is needed.

Employee Onboarding & Offboarding

• Manage the IT components of employee onboarding and offboarding.
• Create, modify, and disable user accounts, system access, and permissions.
• Configure computers, phones, email, applications, and other technology for new employees.
• Track, collect, and securely reassign or dispose of equipment during employee transitions.
• Coordinate with Human Resources and managers to ensure access is provided and removed promptly.

Equipment & Inventory Management

• Maintain an accurate inventory of hardware, software, licenses, and other technology assets.
• Track equipment assignments, purchases, repairs, replacements, and warranties.
• Manage equipment deployment and lifecycle planning.
• Support technology purchasing and vendor relationships.
• Assist with periodic equipment and software audits.

Security Audits & Compliance:

• Support IT audits and organizational compliance requirements.
• Maintain accurate user, access, equipment, and system documentation.
• Conduct periodic reviews of permissions and security controls.
• Help ensure that backups, updates, and established security procedures are properly maintained.
• Identify and scale cybersecurity, access, infrastructure, and other technology risks.
• Support employee compliance with organizational IT and security policies.

Disaster Recovery & Business Continuity

• Maintain data backup and recovery processes.
• Maintain, document, and periodically test disaster recovery plans.
• Coordinate with backup, recovery, security, and technology vendors.
• Update business continuity procedures as systems and organizational needs change.
• Support technology projects, system implementations, and organizational initiatives.
• Assist with website, database, and other technology-related needs.
• Help evaluate and implement technology that improves security, efficiency, and staff productivity.
• Perform other related duties as assigned.

Qualifications

• Two to eight years of professional IT experience.
• At least two years of hands-on help desk and technical support experience.
• Experience supporting both Microsoft/Windows and Mac/Apple environments.
• Experience with Microsoft 365, Active Directory, user administration, and databases.
• Experience managing onboarding, offboarding, equipment inventory, and technology assets.
• Strong hardware, software, network, and systems troubleshooting skills.
• Experience supporting conference rooms, audiovisual equipment, and video conferencing technology.
• Experience supporting IT audits, security, compliance, and documentation.
• Working knowledge of Microsoft Office and common business applications.
• Strong communication, organization, customer service, and problem-solving skills.
• Ability to explain technical issues clearly to employees with varying levels of technical knowledge.
• Ability to manage multiple requests, prioritize effectively, and follow issues through resolution.
• Comfortable working hands-on with technology and physically setting up, moving, and maintaining equipment.

This position is based in the Brandeis Center's Washington, DC office and requires in-office attendance four days per week. The role may occasionally require work outside regular business hours to address system issues, technology implementations, or urgent support needs.

The Louis D. Brandeis Center for Human Rights Under Law is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.