Senior IT Manager — Hybrid Leader: Cybersecurity & Systems

NTEN; Washington (District of Columbia); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

EAP sessions

Flexible spending account

Vacation and sick leave

Retirement plan option

Annual professional development stiped

Annual wellness stipend

Sabbatical after five years

Sabbatical after ten years

Job summary

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Senior IT Manager to lead IT operations across our Washington, DC and San Francisco offices. This exempt role reports to the Director of Technology and includes supervisory responsibilities in a hybrid environment with two in-office days per week.

The Senior IT Manager will oversee help desk and systems administration, coordinate cybersecurity/compliance, and partner with HR on onboarding/offboarding while ensuring secure,

Qualifications

• 7-10+ years of relevant experience in technical roles.
• 5+ years of supervisory experience.
• Experience working in non-profits.
• Excellent Mac and PC proficiency.
• Exceptional time management and ability to meet fast paced deadlines.
• Ability to multitask and reprioritize.
• Excellent communication skills and ability to explain complex technical topics to diverse audiences.
• Collaborative, team-oriented, able to work independently on complex data projects.
• Keen attention to detail.
• Be passionate about immigrant rights.

Responsibilities

• Oversee and supervise IT Help Desk and Facilities (technology related) support requests across multiple offices; ensure accuracy and timeliness of responses.
• Be the secondary owner or administrator of tech stack tools.
• Administrate the M365 environment, including Active Directory, Defender, SharePoint, Intune, and Exchange.
• Primary on call support to respond to Tier 1 to Tier 3 IT Help Desk requests through multiple communication pathways including ticketing system, Slack, and email during the hours of 9am - 5pm EST/6am-2pm PST.
• Consult on and develop trainings for staff to build out the staff website.
• Create content for the IT section of the staff website, support other departments with posting issues as they arise.
• Lead onboarding and offboarding procedures in close partnership with HR.
• Supervise and ensure all security alerts or system remediations are addressed in a timely manner in accordance with CIS, NIST, SOC, or SOC2 compliance.
• Provide solutions to the Director of Technology for one off or strategic remediation.
• Lead incident response efforts related to cybersecurity events and technology outages under the direction of the Director of Technology.
• Proactively coordinate vulnerability assessments, penetration testing, security audits, and remediation efforts for current and future technology systems.
• Monitor security systems, email security, web filtering, endpoint protection, firewalls, passkey, and other related configurations.
• Work closely with various ILRC teams and individuals to ensure data setup and transmission align with security best practices.
• Support the development and maintenance of IT policies, procedures, and operational standards.
• Ensure all standard operating procedures are accurate, up to date, and change logs are documented.
• Support the Director of Technology with core areas of work including but not limited to: Create reports and dashboards.
• Project management for core IT initiatives.
• Development and management of IT budget.
• Provide research assistance, copy edits, and landscape analysis for in-house trainings.
• Work closely with and oversee contractors, including an MSP.
• Negotiate contracts, licensing agreements, maintenance agreements, and ensure service level expectations are met across technology vendors.
• Supervise the Systems Administrator.

Skills

IT leadership

Cybersecurity

Incident response

Project management

Vendor management

Training staff

Communication

Budget management

Help desk management

Tools

M365 Suite

Active Directory

SharePoint

Intune

Exchange

Defender

Job description

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Senior IT Manager to lead IT operations across our Washington, DC and San Francisco offices. This exempt role reports to the Director of Technology and includes supervisory responsibilities in a hybrid environment with two in-office days per week.

The Senior IT Manager will oversee help desk and systems administration, coordinate cybersecurity/compliance, and partner with HR on onboarding/offboarding while ensuring secure,