IT Systems & Security Manager

The Louis D. Brandeis Center for Human Rights Under Law; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The Louis D. Brandeis Center for Human Rights Under Law is seeking a hands-on Manager of IT Systems to oversee day-to-day technology operations, provide staff support, administer systems, manage access, and coordinate with vendors.

The role emphasizes security, compliance, and business continuity within a nonprofit environment. The ideal candidate will be organized, responsive, and able to escalate larger security and infrastructure risks.

Qualifications

• Two to eight years of professional IT experience.
• Hands-on help desk and technical support experience.
• Experience supporting Windows and Mac environments.
• Experience with Microsoft 365, Active Directory, user administration, and databases.
• Experience managing onboarding, offboarding, equipment inventory, and technology assets.
• Strong hardware, software, network, and systems troubleshooting skills.
• Experience supporting conference rooms, audiovisual equipment, and video conferencing technology.
• Experience supporting IT audits, security, compliance, and documentation.

Responsibilities

• Manage the organization’s Windows, Mac, network, and server environments.
• Install, configure, maintain, and update hardware and software.
• Troubleshoot network, system, application, and connectivity issues.
• Monitor and help maintain system security, availability, and backups.
• Assist with systems administration and technology planning.
• Provide responsive Tier 1 and Tier 2 help desk support to employees.
• Troubleshoot hardware, software, network, email, and application issues.
• Support Windows and Mac computers, mobile devices, printers, peripherals, conference rooms, and audiovisual equipment.
• Assist staff with Microsoft 365 and other business applications.
• Coordinate with vendors and external IT service providers when additional support is needed.
• Manage the IT components of employee onboarding and offboarding.
• Create, modify, and disable user accounts, system access, and permissions.
• Configure computers, phones, email, applications, and other technology for new employees.
• Track, collect, and securely reassign or dispose of equipment during employee transitions.
• Coordinate with Human Resources and managers to ensure access is provided and removed promptly.
• Maintain an accurate inventory of hardware, software, licenses, and other technology assets.
• Track equipment assignments, purchases, repairs, replacements, and warranties.
• Manage equipment deployment and lifecycle planning.
• Support technology purchasing and vendor relationships.
• Assist with periodic equipment and software audits.
• Support IT audits and organizational compliance requirements.
• Maintain accurate user, access, equipment, and system documentation.
• Conduct periodic reviews of permissions and security controls.
• Help ensure backups, updates, and established security procedures are properly maintained.
• Identify and scale cybersecurity, access, infrastructure, and other technology risks.
• Support employee compliance with organizational IT and security policies.
• Maintain data backup and recovery processes.
• Maintain, document, and periodically test disaster recovery plans.
• Coordinate with backup, recovery, security, and technology vendors.
• Update business continuity procedures as systems and organizational needs change.
• Support technology projects, system implementations, and organizational initiatives.
• Assist with website, database, and other technology-related needs.
• Help evaluate and implement technology that improves security, efficiency, and staff productivity.
• Perform other related duties as assigned.

Skills

IT systems management

Windows & Mac

Help desk support

Security & backups

Vendor coordination

Staff onboarding/offboarding

Disaster recovery planning

Infrastructure monitoring

Audits & compliance

Communication skills

Education

Bachelor's degree in IT or related field

Tools

Windows Server

Mac OS

Microsoft 365

Active Directory

Networking

Backup systems

Job description

The Louis D. Brandeis Center for Human Rights Under Law is seeking a hands-on Manager of IT Systems to oversee day-to-day technology operations, provide staff support, administer systems, manage access, and coordinate with vendors.

The role emphasizes security, compliance, and business continuity within a nonprofit environment. The ideal candidate will be organized, responsive, and able to escalate larger security and infrastructure risks.