IT & Systems Leader for Luxury Retail (Multi-Location)

Lux Bond & Green; West Hartford (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

Lux Bond & Green, a family-owned luxury jewelry retailer, seeks an IT & Systems Manager to supervise the company’s technology strategy and daily operations across multiple locations.

The role blends hands-on problem solving with strategic leadership, overseeing cybersecurity, ERP (Dynamics 365 Business Central), networks, and security systems while aligning IT with business goals and customer experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience may be considered.
• 5+ years of progressive IT experience supporting users and business systems, including 2+ years in a leadership role.
• Strong understanding of cybersecurity principles and best practices.
• Experience with ERP systems; Microsoft Dynamics 365 Business Central experience preferred.
• Experience with networks, hardware, cloud apps, and business tech systems.
• Experience supporting multi-location organizations preferred.
• Familiarity with PCI compliance in a retail environment preferred.

Responsibilities

• Oversee the day-to-day operation of the company’s IT environment, including help desk and store POS support.
• Lead and develop the IT Systems & Support Specialist (direct report).
• Provide hands-on support for hardware, software, network, system, and user issues.
• Coordinate with web team and third parties on web app integrations and data mapping; support Lookbook platform.
• Lead cybersecurity program and day-to-day security practices (access, MFA, passwords).
• Set security guardrails for AI and emerging tech, protecting customer and company data.
• Own the ERP environment and work with leaders to improve business processes via technology.
• Oversee networks, connectivity, servers, cloud services, and infrastructure.
• Ensure backups, redundancy, and disaster recovery capabilities.
• Manage physical security tech (alarms, cameras) and telecom systems.
• Oversee vendors, contracts, IT budgeting, and business continuity planning.
• Provide regular updates to leadership on IT performance, risks, and emerging tech.

Skills

IT Leadership

Cybersecurity

ERP Systems

Microsoft 365

Multi-location

AI awareness

Problem Solving

PCI familiarity

Education

Bachelor’s degree in IT/CS

Tools

Dynamics 365 BC

Microsoft 365

Security systems (alarms/cameras)

Job description

Lux Bond & Green, a family-owned luxury jewelry retailer, seeks an IT & Systems Manager to supervise the company’s technology strategy and daily operations across multiple locations.

The role blends hands-on problem solving with strategic leadership, overseeing cybersecurity, ERP (Dynamics 365 Business Central), networks, and security systems while aligning IT with business goals and customer experience.