IT & Systems Manager

Lux Bond & Green; West Hartford (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

Lux Bond & Green, a family-owned luxury jewelry retailer, seeks an IT & Systems Manager to supervise the company’s technology strategy and daily operations across multiple locations.

The role blends hands-on problem solving with strategic leadership, overseeing cybersecurity, ERP (Dynamics 365 Business Central), networks, and security systems while aligning IT with business goals and customer experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience may be considered.
• 5+ years of progressive IT experience supporting users and business systems, including 2+ years in a leadership role.
• Strong understanding of cybersecurity principles and best practices.
• Experience with ERP systems; Microsoft Dynamics 365 Business Central experience preferred.
• Experience with networks, hardware, cloud apps, and business tech systems.
• Experience supporting multi-location organizations preferred.
• Familiarity with PCI compliance in a retail environment preferred.

Responsibilities

• Oversee the day-to-day operation of the company’s IT environment, including help desk and store POS support.
• Lead and develop the IT Systems & Support Specialist (direct report).
• Provide hands-on support for hardware, software, network, system, and user issues.
• Coordinate with web team and third parties on web app integrations and data mapping; support Lookbook platform.
• Lead cybersecurity program and day-to-day security practices (access, MFA, passwords).
• Set security guardrails for AI and emerging tech, protecting customer and company data.
• Own the ERP environment and work with leaders to improve business processes via technology.
• Oversee networks, connectivity, servers, cloud services, and infrastructure.
• Ensure backups, redundancy, and disaster recovery capabilities.
• Manage physical security tech (alarms, cameras) and telecom systems.
• Oversee vendors, contracts, IT budgeting, and business continuity planning.
• Provide regular updates to leadership on IT performance, risks, and emerging tech.

Skills

IT Leadership

Cybersecurity

ERP Systems

Microsoft 365

Multi-location

AI awareness

Problem Solving

PCI familiarity

Education

Bachelor’s degree in IT/CS

Tools

Dynamics 365 BC

Microsoft 365

Security systems (alarms/cameras)

Job description

The IT & Systems Manager is responsible for the overall technology environment of Lux Bond & Green, a family-owned luxury retail jewelry chain with six locations and approximately 100 employees, including one location in Massachusetts. Oversight of the technology environment includes its security, reliability, infrastructure, business systems, communications, and user support.

This position provides leadership and oversight of the company’s technology strategy while remaining hands-on enough to understand and resolve day-to-day issues. The Manager works closely with company leadership and all departments to ensure technology supports the business effectively, securely, and reliably, while providing excellent internal customer service.

The position oversees cybersecurity, Microsoft Dynamics 365 Business Central and other business applications, infrastructure, help desk support, telecommunications, physical security technology, technology vendors, and technology projects.

Key Responsibilities

• Oversee the day-to-day operation of the company’s IT environment, including all help desk functions and store POS support.
• Lead and develop the IT Systems & Support Specialist (direct report).
• Provide hands-on support when needed for hardware, software, network, system, and user issues.
• Support the company’s web and digital operations by coordinating with the web team and third-party providers on web application integrations, data and field mapping, troubleshooting, and new development initiatives to ensure systems integrate effectively and reliably, including Lookbook (internal product look up platform)
• Lead the company’s cybersecurity program and day-to-day security practices, including but not limited to user access, permissions, passwords, multifactor authentication, and account security.
• Establish/maintain appropriate security guardrails for the use of AI and other emerging technologies, including guidelines for company data, confidential information, customer information, and other sensitive business information.
• Serve as the internal technology owner and resource for the company’s ERP environment.
• Work with department/store leaders to identify opportunities to improve business processes through technology.
• Oversee the company’s networks, internet connectivity, Wi‑Fi, internal servers, cloud services, and related infrastructure.
• Ensure appropriate system redundancy, backups, and recovery capabilities.
• Oversee technology related to the company’s physical security systems, including:
• Security alarms and access control
• Cameras and video surveillance
• Manage the company’s phone and telecommunications systems.
• Manage technology vendors and contracts and help plan and manage the IT budget.
• Ensure business continuity plans address critical technology dependencies, including key cloud applications, ERP systems, communications, and other technology services.
• Build solid relationships with internal customers (stores and corporate office).
• Provide regular updates to leadership regarding IT performance, cybersecurity, projects, risks, emerging technologies, and significant issues.
• Provide after-hours and on-call support as needed.

Qualifications

• Strong communication skills and the ability to work effectively with both technical and nontechnical employees.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
• 5+ years of progressive IT experience supporting users and business systems, including at least 2+ years in a leadership or supervisory role.
• Strong understanding of cybersecurity principles and best practices.
• Experience with ERP systems; Microsoft Dynamics 365 Business Central experience preferred.
• Experience with networks, hardware, cloud applications, Microsoft 365, and business technology systems.
• Experience supporting multi-location organizations preferred.
• Experience with physical security (alarm, camera, and access control) and telecommunications systems preferred.
• Understanding of emerging technologies, including AI, automation, and cloud-based business applications.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities and projects while maintaining focus on day-to-day operational needs.
• Familiarity with PCI compliance in a retail environment preferred.

Personal Characteristics

The successful candidate will be a practical, hands-on technology leader who can balance day-to-day support with longer-term planning. They should be comfortable working directly with employees, vendors, and senior leadership and be willing to get involved when an issue needs to be solved, understanding that the stores are their customers.

The position requires someone who is organized, responsive, security minded, and able to take ownership of problems from identification through resolution. The Manager should understand that technology is a critical part of the company’s daily operations and that stability, security, reliability, and service are priorities.

The successful candidate should also be curious and forward-thinking about emerging technology, including AI, while taking a thoughtful and practical approach to its adoption. The goal is to help the company use technology to improve business while protecting company information, customers, employees, and the overall business.