IT Systems Support Analyst (Healthcare)

Amergis Healthcare Staffing; Columbia (MD); On-site; USD 30,000 - 33,000; Full time

Job summary

Amergis Healthcare Staffing is seeking a capable IT support professional to assist with a range of healthcare IT systems and staffing solutions. The role emphasizes timely incident resolution, stakeholder communication, and proactive issue tracking.

Applicants should have a Bachelor's degree or equivalent experience, strong customer service skills, and the ability to work well in a team. The setting is corporate/field office with full-time hours.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience in IT/Healthcare staffing or field support.
• Ability to analyze system and process issues and offer solutions.
• Strong customer service and communication skills.
• Must work well in a team with high attention to detail.
• Proficiency with Windows XP Pro, Microsoft Office, internet use, and training systems.

Responsibilities

• Supports multiple stakeholders on various systems (Vision, eRecruit, MaximCare mobile).
• Troubleshoots and resolves tickets submitted timely.
• Collaborates with teammates to resolve issues.
• Reports on ticket trends weekly.
• Re-educates system users as appropriate.
• Informs stakeholders of potential issues and trends.
• Contributes to projects to prevent tickets and questions.
• Delivers excellent customer service to business partners.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Amergis Healthcare Staffing is seeking a capable IT support professional to assist with a range of healthcare IT systems and staffing solutions. The role emphasizes timely incident resolution, stakeholder communication, and proactive issue tracking.

Applicants should have a Bachelor's degree or equivalent experience, strong customer service skills, and the ability to work well in a team. The setting is corporate/field office with full-time hours.