IT Systems & Help Desk Technician

The Wright Group; Crowley (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

The Wright Group is seeking an IT support professional to install computer systems and maintain systems for multiple locations, including Lafayette and Crowley. You will assist in setting up computers, cameras, phones, and other office equipment, and resolve hardware and software issues quickly.

Responsibilities include managing IT systems, planning and coordinating data operations, audits for compliance, disaster recovery, and onboarding users onto manufacturing apps.

Qualifications

• Experience installing computers and office equipment and maintaining OS.
• Ability to resolve hardware/software issues promptly.
• Experience supporting multiple locations and users.

Responsibilities

• Managing, monitoring, information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Oversee projects by coordinating resources and timetables with user departments and partners.
• Conduct system audits to ensure policy/regulatory compliance.
• Maintain disaster recovery and backup procedures.
• Maintain knowledge through workshops and publications.
• On-board users on manufacturing applications and service networks.
• Service all users within the company and answer help desk tickets.

Skills

IT help desk

Computer setup

OS maintenance

Troubleshooting

Networking basics

Education

College student

4+ years IT help desk experience

Tools

Help desk software

Job description

The Wright Group is seeking an IT support professional to install computer systems and maintain systems for multiple locations, including Lafayette and Crowley. You will assist in setting up computers, cameras, phones, and other office equipment, and resolve hardware and software issues quickly.

Responsibilities include managing IT systems, planning and coordinating data operations, audits for compliance, disaster recovery, and onboarding users onto manufacturing apps.