IT Support Technician: Tier 1–2, Windows, VPN & AutoCAD

Kier & Wright; Santa Clara (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision paid by Kier+

401(k) & Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright is seeking a motivated IT Support Technician. This role focuses on Tier 1 helpdesk support for daily tech needs, managing tickets, and setting up computers. It also offers hands-on Tier 2 responsibilities, including basic Windows server checks and VPN troubleshooting.

Shadow the Network Administrator on major projects and rapidly grow systems and networking skills in a forward-thinking engineering firm.

Qualifications

• Bachelor's degree in Computer Science or a related field or equivalent experience.
• 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
• General networking knowledge (TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
• Familiarity with or willingness to learn Windows Server environments.
• Previous employment involving routine AutoCAD setup, configuration and troubleshooting (preferred).
• Basic experience with PowerShell programming or scripting is a plus.
• Strong communication skills and a customer-service mindset, able to work independently in a fast-paced environment.
• Valid driver's license and reliable transportation for occasional travel to regional offices.

Responsibilities

• Responding to requests for technical support in a timely fashion.
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer) issues.
• Engineering support: analyzing and resolving issues related to plan and drawing production in AutoCAD Civil3D.
• Hardware setup: configure, unbox, and deploy Windows 10/11 laptops and desktops.
• Assisting with the development, maintenance and documentation of IT systems and procedures; draft user guides.
• Assisting in asset management and inventory of hardware/software.
• Server & VPN maintenance: monitor local Windows servers, check backups, assist remote users with connectivity.
• Assist IT Team with tasks during large-scale network updates and software rollouts.
• Other duties as assigned.

Education

Bachelor's degree in Computer Science or a related field or equivalent experience

1-3 years general workplace IT experience

Strong communication skills

Customer-service mindset

Ability to work independently

Tools

AutoCAD Civil3D

Windows Server

PowerShell

Windows 10/11

VPN

Job description

Kier + Wright is seeking a motivated IT Support Technician. This role focuses on Tier 1 helpdesk support for daily tech needs, managing tickets, and setting up computers. It also offers hands-on Tier 2 responsibilities, including basic Windows server checks and VPN troubleshooting.

Shadow the Network Administrator on major projects and rapidly grow systems and networking skills in a forward-thinking engineering firm.