Enterprise IT Deployment & Desktop Support Specialist

Bellwether Technology Corporation; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Sick leave

Holidays

Professional development

Company events

Casual environment

Job summary

Bellwether Technology is seeking a skilled IT Help Desk Technician to join our New Orleans–area team. You will troubleshoot desktop, printer, and network issues, assist users, and manage workstation deployments.

This role emphasizes customer service and clear communication in a fast-paced environment. You will collaborate with users, track service tickets, and escalate when needed, ensuring timely resolution and high-quality support.

Qualifications

• Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted).
• Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region.
• Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings.
• Team-oriented mindset and ability to prioritize tasks effectively.
• Completion of some college coursework in IT, computer science, or a related field (degree preferred).

Responsibilities

• Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs.
• Manage deployments for enterprise-level workstations and tablets.
• Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers.
• Collaborate with users to clarify issues, set expectations, and deliver exceptional service.
• Report client or quality concerns to management for continuous improvement.
• Perform Active Directory user management and collaborate with teammates to meet service delivery goals.
• Take on additional responsibilities as assigned.

Skills

Troubleshooting

Customer service

Windows OS

Active Directory

Ticketing systems

Communication

Education

Some college coursework in IT

Tools

Microsoft Office

Ticketing system

Remote access tools

Job description

Bellwether Technology is seeking a skilled IT Help Desk Technician to join our New Orleans–area team. You will troubleshoot desktop, printer, and network issues, assist users, and manage workstation deployments.

This role emphasizes customer service and clear communication in a fast-paced environment. You will collaborate with users, track service tickets, and escalate when needed, ensuring timely resolution and high-quality support.