IT Systems & Help Desk Administrator

AVANCE, Inc.; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

AVANCE, Inc. in San Antonio, TX seeks an IT Administrator to manage servers, desktops, and network infrastructure, and to serve as a liaison between technical and non-technical staff. The role covers Help Desk duties, system maintenance, and user training within AVANCE San Antonio.

The position emphasizes a welcoming environment for employees and program participants, with responsibilities spanning data management, training delivery, and technology support across departments.

Qualifications

• Associate’s Degree in Computer Technology or related field; MCP/A+/Network+ certifications preferred.
• Bachelor’s Degree in Computer Technology or related field with certifications preferred.
• Minimum of two years’ experience providing Service Desk workstation and network infrastructure support.

Responsibilities

• Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
• Assists users with computer issues remotely or in-person.
• Updates network applications as required.
• Troubleshoots and resolves all problems with hardware and software.
• Escalates requests to appropriate party; replace/repair defective parts/equipment.
• Conducts technology training for new users.
• Conducts briefings and demonstrations to enhance system productivity.
• Provides support to the Technology team; assists in training coursework/materials.
• Performs routine server monitoring and performance benchmarking.
• Monitors and removes virus, spyware, and other non-authorized software.
• Maintains knowledge base; attends courses; complies with continuing education requirements.
• Performs other duties as assigned.

Skills

Bilingual Spanish/English

MS Office Advanced

Verbal & written communication

Customer service

Reliability & meeting deadlines

Self-motivation

Interpersonal skills

Education

Associate’s Degree in Computer Technology

Bachelor’s Degree (preferred) in related field

Certifications: MCP, A+, Network+

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Adobe Acrobat

Job description

AVANCE, Inc. in San Antonio, TX seeks an IT Administrator to manage servers, desktops, and network infrastructure, and to serve as a liaison between technical and non-technical staff. The role covers Help Desk duties, system maintenance, and user training within AVANCE San Antonio.

The position emphasizes a welcoming environment for employees and program participants, with responsibilities spanning data management, training delivery, and technology support across departments.