Senior IT Help Desk Engineer | Escalations & IT Support

AutoSavvy; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

HSA match

Teladoc

Pharmacy Discounts

Life Insurance

Employee Vehicle Purchase Program

Gym Discounts

Volunteer PTO

401(k) with employer matching

Paid Time Off

Paid Holidays

Job summary

AutoSavvy, an automotive retailer with nearly 20 years in business, seeks a senior Help Desk III to lead complex IT support operations at our San Antonio location. You will troubleshoot hardware, software, and security initiatives while supporting strategic IT projects and mentoring junior staff.

Ideal candidates bring 5–10 years in IT support, strong Windows and Azure skills, and the ability to work independently in a fast-paced environment.

Qualifications

• 5–10 years of IT support, system administration, or network management experience.
• Advanced knowledge of Windows OS; familiarity with IOS.
• Experience with Azure, Group Policy, and Office 365 administration.
• Experience with Intune and Entra administration.
• AI/automation tooling knowledge is a plus.
• Experience with automotive dealership software is preferred.

Responsibilities

• Serve as the primary escalation point for complex technical issues.
• Diagnose and resolve advanced problems across desktops, devices, networks, and applications.
• Troubleshoot identity and access issues including MFA and SSO.
• Perform root-cause analysis and implement long-term fixes.
• Manage incidents from escalation to resolution within SLAs.
• Coordinate with IT and vendor teams to resolve multi-user incidents.
• Provide timely updates to stakeholders throughout incidents.

Skills

Problem-solving

Communication

Independent work

Customer focus

Education

Associate or Bachelor's degree in IT or CS

Tools

Azure

Office 365

Intune

Entra

Co-Pilot / AI

Cisco Meraki

Job description

AutoSavvy, an automotive retailer with nearly 20 years in business, seeks a senior Help Desk III to lead complex IT support operations at our San Antonio location. You will troubleshoot hardware, software, and security initiatives while supporting strategic IT projects and mentoring junior staff.

Ideal candidates bring 5–10 years in IT support, strong Windows and Azure skills, and the ability to work independently in a fast-paced environment.