IT Administrator: Help Desk & Network Ops

Avance San Antonio Inc; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

AVANCE San Antonio Inc. is seeking an IT Administrator to manage servers, desktops, and office systems, serving as a liaison between technical and non-technical staff.

You will support the Service Desk, monitor network performance, and assist in maintaining security and software updates. The ideal candidate has an Associate’s Degree with MCP/A+/Network+ certifications preferred, at least two years of Service Desk experience, and strong communication skills.

Qualifications

• Associate’s Degree required; MCP/A+/Network+ preferred.
• Bachelor’s Degree preferred.
• Minimum two years of Service Desk workstation and network infrastructure support.
• Bilingual in Spanish and English preferred.
• Proficient in MS Office and Adobe Acrobat.

Responsibilities

• Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
• Assists users with computer issues remotely or in-person.
• Updates network applications as required.
• Troubleshoots and resolves all problems encountered with hardware and software.
• Escalates requests to the appropriate party, as needed.
• Conducts technology training for new users.
• Conducts briefings and demonstrations for users to enhance system productivity.

Skills

Bilingual Spanish-English

Service Desk experience

Network administration

Windows server administration

Education

Associate’s Degree in Computer Technology or related field

Bachelor’s Degree in Computer Technology or related field

MCP certification

CompTIA A+ certification

Network+ certification

Tools

MS Office Suite

Adobe Acrobat

Outlook

Word

Excel

PowerPoint

Job description

AVANCE San Antonio Inc. is seeking an IT Administrator to manage servers, desktops, and office systems, serving as a liaison between technical and non-technical staff.

You will support the Service Desk, monitor network performance, and assist in maintaining security and software updates. The ideal candidate has an Associate’s Degree with MCP/A+/Network+ certifications preferred, at least two years of Service Desk experience, and strong communication skills.