IT Systems Engineer - Multi-Site & Helpdesk

Bachem Americas, Inc.; Vista (CA); On-site; USD 49,000 - 81,000; Full time

Job summary

Bachem Americas, Inc. is seeking a Systems Engineer I to support and maintain IT infrastructure, systems, and applications to ensure reliable and secure operations.

This role installs, configures, tests, monitors, and maintains operating systems, application software, and system management tools. The Systems Engineer I also provides technical support by managing and responding to service requests through the Help Desk, including phone, voicemail, email, and ticketing system inquiries, while

Qualifications

• Bachelor's degree in information technology or related discipline.
• 1+ years' experience in systems engineering or 5-6 years' experience as a systems administrator in a multi-site environment
• Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
• Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues.
• Proven working experience in managing and administrating virtual hosting environments, disk storage systems and Microsoft Client and Server environments
• Detail oriented with the ability to troubleshoot and resolve problems
• Ability to work independently and manage one's time
• Communicate effectively and ability to function well in a team environment
• Excellent written and oral communication skills

Responsibilities

• Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc.
• Be single point of contact throughout the lifecycle of a ticket; including research and communication of status to users
• Working with IT Teams to resolve/escalate problems
• Provide basic and extended support for software, hardware, peripherals, and network access
• Perform updates and preventive maintenance on all System and Network components
• Research various problems to provide appropriate responses to end users, ability to perform basic and advanced troubleshooting and assist users through procedures
• Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests
• Provide administration of accounts and passwords
• Contribute to the knowledgebase
• Enforce and ensure group wide server workplace hardware standards, and operating system and software standards defined by Corporate IT and according to best practices
• Evaluate and implement global IT infrastructure components
• Vendor and 3rd party management in respect to service delivery
• Ensure adequate level of GMP CFR Part 11 compliance as per organization guidelines
• Manage and execute small and midsize IT projects
• Ensure help desk quality standards and availability as per Global IT
• Ensure problem management and continuous optimization of IT infrastructure related services
• Continuous improvement of the existing infrastructure
• Ensure a positive safety culture is sustained
• Ensure safety and environmental policies are adhered to in order to protect the health and safety of employees, visitors, contractors, and the community
• Document and analyze information
• Flexibility with work shift - after hours support and on call schedule

Skills

Multitask

Communication

Teamwork

Detail oriented

Independent work

Proactive communication

Education

Bachelor's degree in information technology or related discipline

Tools

Virtual hosting environments

Disk storage systems

Microsoft Client/Server

Job description

Bachem Americas, Inc. is seeking a Systems Engineer I to support and maintain IT infrastructure, systems, and applications to ensure reliable and secure operations.

This role installs, configures, tests, monitors, and maintains operating systems, application software, and system management tools. The Systems Engineer I also provides technical support by managing and responding to service requests through the Help Desk, including phone, voicemail, email, and ticketing system inquiries, while