Systems Engineer I: IT Infrastructure & Help Desk

Bachem; Vista (CA); Presencial; USD 50.000 - 81.000; Jornada completa

Descripción de la vacante

Bachem Americas is seeking a Systems Engineer I to support and maintain IT infrastructure, systems, and applications. You will install, configure, test, monitor, and maintain operating systems, apps, and system tools, while providing help desk support.

Responsibilities include ticket ownership, collaborating with IT teams, performing maintenance, and contributing to the knowledgebase. A fast-paced environment and after-hours support are expected.

Formación

• Bachelor’s degree in information technology or related discipline.
• 1+ years' experience in systems engineering or 5-6 years' experience as a systems administrator in a multi-site environment.
• Ability to organize, multitask, and work in a fast-paced, deadline driven work environment.
• Excellent written and oral communication skills.

Responsabilidades

• Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc.
• Be single point of contact throughout the lifecycle of a ticket; including research and communication of status to users
• Working with IT Teams to resolve/escalate problems
• Provide basic and extended support for software, hardware, peripherals, and network access
• Perform updates and preventive maintenance on all System and Network components
• Research various problems to provide appropriate responses to end users, ability to perform basic and advanced troubleshooting and assist users through procedures
• Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests
• Provide administration of accounts and passwords
• Contribute to the knowledgebase
• Enforce and ensure group wide server workplace hardware standards, and operating system and software standards defined by Corporate IT and according to best practices
• Evaluate and implement global IT infrastructure components
• Vendor and 3rd party management in respect to service delivery
• Ensure adequate level of GMP CFR Part 11 compliance as per organization guidelines
• Manage and execute small and midsize IT projects
• Ensure help desk quality standards and availability as per Global IT
• Ensure problem management and continuous optimization of IT infrastructure related services
• Continuous improvement of the existing infrastructure
• Ensure a positive safety culture sustained
• Ensure safety and environmental policies are adhered to in order to protect the health and safety of employees, visitors, contractors, and the community
• Document and analyze information
• Flexibility with work shift - after hours support and on call schedule

Conocimientos

Systems engineering

Virtual hosting environments

Disk storage systems

Microsoft Client/Server environments

Communication skills

Time management

Teamwork

Problem troubleshooting

Educación

Bachelor’s degree in information technology or related discipline

Bachelor’s degree in information technology

Descripción del empleo

Bachem Americas is seeking a Systems Engineer I to support and maintain IT infrastructure, systems, and applications. You will install, configure, test, monitor, and maintain operating systems, apps, and system tools, while providing help desk support.

Responsibilities include ticket ownership, collaborating with IT teams, performing maintenance, and contributing to the knowledgebase. A fast-paced environment and after-hours support are expected.