IT Systems & Business Process Analyst – Associate

AEP Service Corporation; Victoria (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

AEP Service Corporation is seeking an IT Systems Analyst to investigate, analyze and resolve application issues with moderate direction from senior staff in a corporate IT setting.

You will participate in field investigations, training material development, data analysis and reports, and work with business units to define and document business processes and functional requirements for applications.

Qualifications

• 4 years of IT systems support with High School Diploma or GED.
• 2 years of IT systems support with Associate Degree in business or IT.
• 0 years of IT systems support with Bachelor's Degree in business or IT.

Responsibilities

• Learn and apply AEP's IT system development and support processes for delivering system enhancements and maintenance.
• Support work to resolve outstanding system issues by applying knowledge of application functionality and business processes.
• Collaborate with BSAs to complete IT Work Requests and Business Cases in a timely manner.
• Help define involvement from IT and facilitate High Level Estimates (HLEs) in parallel with IT Work Requests.
• Assist in designing and developing functional specifications and user interfaces for enhancements.
• Prepare business case documentation with senior staff and participate in UAT and release processes.

Skills

IT systems support

Education

High School Diploma or GED

Associate Degree in business or IT

Bachelor's Degree in business or IT

Job description

AEP Service Corporation is seeking an IT Systems Analyst to investigate, analyze and resolve application issues with moderate direction from senior staff in a corporate IT setting.

You will participate in field investigations, training material development, data analysis and reports, and work with business units to define and document business processes and functional requirements for applications.