Associate Functional Systems Analyst — Analytics IT Support

AEP Texas Company, Inc.; United States; On-site; USD 63,000 - 93,000; Full time

Job summary

American Electric Power (AEP) seeks an IT Systems Analyst to investigate, analyze and resolve application issues with moderate direction from senior staff. You will participate in field investigations, create training materials, perform data analysis and develop reports, and provide application administration support.

You will learn IT development and support processes, assist in shaping functional specifications, and work with BSAs/FSAs to ensure timely IT work requests, requirements gathering,

Qualifications

• Education requirements are listed below: 4 years of experience in IT systems support with High School Diploma or GED.
• 2 years of experience in IT systems support with Associate Degree in business or IT
• 0 years of experience in IT systems support with Bachelor’s Degree in business or IT

Responsibilities

• Learn IT system development and support processes with supervision.
• Resolve outstanding system issues by applying knowledge of application functionality and business processes; provide input to change requests.
• Coordinate with BSAs/FSAs to complete IT Work Requests and Business Cases in a timely manner.
• Help define involvement from IT and develop High Level Estimates (HLEs) in parallel with IT Work Requests.
• Clarify requirements with the BU to ensure quality and represent BU stakeholders.
• Assist with design and development of functional specs and user interfaces for enhancements.
• Develop business processes and functional specifications with senior staff assistance.
• Prioritize work and provide functional direction to IT staff.
• Prepare business case documentation with senior staff assistance.
• Assist in User Acceptance Testing and release processes.
• Support training plans and materials for users.

Skills

IT systems support

Data analysis

Requirements gathering

Training materials

Education

High School Diploma or GED

Associate Degree in business or IT

Bachelor’s Degree in business or IT

Job description

American Electric Power (AEP) seeks an IT Systems Analyst to investigate, analyze and resolve application issues with moderate direction from senior staff. You will participate in field investigations, create training materials, perform data analysis and develop reports, and provide application administration support.

You will learn IT development and support processes, assist in shaping functional specifications, and work with BSAs/FSAs to ensure timely IT work requests, requirements gathering,