Functional Systems Analyst Associate — Process & Training

AEP Texas Company, Inc.; San Angelo (TX); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Job summary

AEP Texas Company, Inc. is seeking a capable IT systems support professional to investigate and resolve application issues with moderate guidance from senior staff. You will participate in field investigations, analyze data, and help develop training materials and reports for enterprise applications.

The role emphasizes collaboration with field users and management, development of training plans, and assisting in defining business processes and requirements across the corporation.

Qualifications

• High School Diploma or GED with 6+ years of IT systems support experience.
• Associate Degree in business or IT with 4+ years of IT systems support experience.
• Bachelor's Degree in business or IT with 2+ years of IT systems support experience.

Responsibilities

• Investigate and resolve IT application issues with moderate direction from senior staff.
• Participate in field investigations and interface with field staff and management.
• Perform data analysis and develop reports to support business decisions.
• Develop training materials and participate in application training.
• Assist in defining business processes and the functional requirements for applications.

Education

High School Diploma or GED

Associate Degree in business or IT

Bachelor's Degree in business or IT

Job description

AEP Texas Company, Inc. is seeking a capable IT systems support professional to investigate and resolve application issues with moderate guidance from senior staff. You will participate in field investigations, analyze data, and help develop training materials and reports for enterprise applications.

The role emphasizes collaboration with field users and management, development of training plans, and assisting in defining business processes and requirements across the corporation.