IT Systems Analyst & IT Operations Lead

Fairmount Park, Inc.; Norfolk (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Employee assistance program (EAP)

Job summary

Fairmount Park, Inc. is hiring an IT technician to install, operate, and repair computer systems. The role covers network OS maintenance, virtual servers, data backup, AD account management, and AV/phone system administration for events.

You will troubleshoot complex issues, produce user support, document incidents, and follow security and backup procedures while guiding IT staff and performing additional duties as needed.

Qualifications

• High school diploma or technical school certificate.
• Three or more years related experience; or equivalent combination of education and experience.
• Functional knowledge of Microsoft Office, desktop/server OS, backup utilities, VMware, helpdesk software, and PC hardware.
• A+-MCSE or CNA certification preferred.

Responsibilities

• Maintains network operating systems and virtual server environment.
• Secures system data via backup operations and incident reporting.
• Creates and maintains Active Directory accounts.
• Administers telecommunications and AV equipment for events.
• Troubleshoots complex system problems and provides high level user support.
• Maintains job logs and distributes end-user reports.
• Receives and responds to calls, pages and emails regarding PC/hardware issues.
• Follows department standards for security, backups, recovery and turnover.
• Supervises and develops IT technicians.
• Performs other duties as requested.

Skills

Microsoft Office

Desktop OS

Server OS

Data backup

Helpdesk software

VMware

Phone systems

PC hardware

Education

High school diploma or technical certificate

Tools

Cisco/Avaya phone systems

Job description

Fairmount Park, Inc. is hiring an IT technician to install, operate, and repair computer systems. The role covers network OS maintenance, virtual servers, data backup, AD account management, and AV/phone system administration for events.

You will troubleshoot complex issues, produce user support, document incidents, and follow security and backup procedures while guiding IT staff and performing additional duties as needed.