Systems Administrator

John H Carter Company; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

John H Carter Company in Baton Rouge, LA seeks an IT Support Technician to join our operations team. You will manage backups, both system and database, support on-premises and cloud-based email in a hybrid setup, and maintain both virtual and physical environments.

You will install and support antivirus, ticketing systems, configure networks (WAN/LAN/WIFI), VPNs, firewalls, and ensure UPS capacity for branch offices.

Qualifications

• High School diploma or better required.
• Preferred Bachelor's or higher in Computer Science or related field.
• Minimum 2+ years as IT Support Technician.
• Experience with DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint.

Responsibilities

• Create and restore system backups and database backups.
• Support on-premises and online email systems in a hybrid environment.
• Maintain and support both virtual and physical environments.
• Install, maintain and support antivirus, trouble call ticketing system and error reporting systems.
• Maintain and monitor Tier 2 Data Center and remote office equipment.
• Telephone system support, scripting and troubleshooting.
• Schedule, patches, upgrades, firmware updates for IT equipment.
• Design, configure, and install new servers (Physical & Virtual) and software components.
• Design, configure and install WAN, LAN, WIFI, Site-to-site VPNs and firewalls.
• Configure UPS for branch offices and server room; troubleshoot battery issues.
• Provide recommendations for remote office equipment and network configurations.
• Document IT processes and create/update IT department policies and procedures.
• Provide technical support and troubleshooting for IT supported software and equipment.
• Ensure the IT department operates per procedures; attend as required; occasional after hours.

Skills

DNS

DHCP

Active Directory

IIS

MS Exchange

TCP/IP

SharePoint

Education

High School or better

Bachelor's degree in Computer Science or related field

Job description

• Create and restore system backups, database backups, system configuration to support daily operations.
• Support email system both On-Premises and Online in a hybrid environment. Migration, maintenance, backup and restore as necessary.
• Maintain and support both virtual and physical environments.
• Install, maintain and support: signage, antivirus, trouble call ticketing system and error reporting systems.
• Maintain and monitor modified Tier 2 Data Center and remote office equipment.
• Telephone system support, scripting and troubleshooting.
• Scheduling and installation, patches, upgrades, firmware updates for all company IT equipment.
• Design, configure, and install new servers (Physical & Virtual) along with necessary software components.
• Design, configure and install WAN, LAN, WIFI, Site-to-site VPNs and firewalls network software/hardware.Upon completion monitor, troubleshooting and repair.
• Configure and size UPS for branch offices, server room, including troubleshooting and batteries replacement.
• Make recommendations, upgrades as appropriate, for remote office equipment and network configurations.
• Document administration and security processes. Create and update company IT Department policies and procedures documents.
• Provide technical support and troubleshooting for IT supported software products and equipment.
• Ensure the good operation of the company’s IT department per operating procedures standards, policies and practices; and other tasks as directed by the IT Manager.
• Regular and predictable attendance is essential for this position.
• Occasional after hours and overtime work.

**Please note that this role is not eligible for Visa sponsorship/assistance at this time.**

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Computer Science or related field.

Experience

Required

Demonstrated experience in detail and precise operational IT functions

Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint

2+ years experience as an IT Support Technician

Equal Opportunity Employer
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