Systems Administrator

John H. Carter Company; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

John H. Carter Company in Baton Rouge, LA seeks an IT Support Technician to manage backups, support email systems, and maintain both virtual and physical environments for daily operations.

The role covers network setup (WAN/LAN/WiFi/VPNs), firewall work, UPS sizing, and hardware/software maintenance, with occasional after-hours work and no visa sponsorship. A 2+ year background in IT support is required; BS in CS preferred.

Qualifications

• High school diploma or higher.
• Bachelor's degree preferred in Computer Science or related field.
• 2+ years of IT support experience.
• Knowledge of DNS, DHCP, AD, IIS, MS Exchange, TCP/IP and SharePoint.
• Ability to work in a hybrid/onsite environment with occasional after-hours support.

Responsibilities

• Create and restore system backups, database backups, and system configuration to support daily operations.
• Support email systems On-Premises and Online in a hybrid environment, including migration, maintenance, backup and restore tasks.
• Maintain and support both virtual and physical IT environments.
• Install, maintain and support signage, antivirus, trouble ticketing system and error reporting systems.
• Maintain and monitor modified Tier 2 Data Center and remote office equipment.
• Provide telephone system support, scripting and troubleshooting.
• Schedule, patch, upgrade, and perform firmware updates for all company IT equipment.
• Design, configure, and install new physical and virtual servers with necessary software components.
• Design, configure, install WAN, LAN, WIFI, Site-to-site VPNs and firewalls; monitor, troubleshoot and repair.
• Configure and size UPS for branch offices; troubleshoot and replace batteries as needed.
• Recommend upgrades for remote office equipment and network configurations.
• Document administration and security processes; create and update IT department policies and procedures.
• Provide technical support and troubleshooting for IT-supported software products and equipment.
• Ensure the good operation of the IT department per SOPs; attendance and occasional after-hours work.

Skills

Operational IT functions

Education

High School or better

Bachelor's degree in Computer Science

Tools

DNS

DHCP

AD

IIS

MS Exchange

TCP/IP

SharePoint

Job description

• Create and restore system backups, database backups, system configuration to support daily operations.
• Support email system both On-Premises and Online in a hybrid environment. Migration, maintenance, backup and restore as necessary.
• Maintain and support both virtual and physical environments.
• Install, maintain and support: signage, antivirus, trouble call ticketing system and error reporting systems.
• Maintain and monitor modified Tier 2 Data Center and remote office equipment.
• Telephone system support, scripting and troubleshooting.
• Scheduling and installation, patches, upgrades, firmware updates for all company IT equipment.
• Design, configure, and install new servers (Physical & Virtual) along with necessary software components.
• Design, configure and install WAN, LAN, WIFI, Site-to-site VPNs and firewalls network software/hardware.Upon completion monitor, troubleshooting and repair.
• Configure and size UPS for branch offices, server room, including troubleshooting and batteries replacement.
• Make recommendations, upgrades as appropriate, for remote office equipment and network configurations.
• Document administration and security processes. Create and update company IT Department policies and procedures documents.
• Provide technical support and troubleshooting for IT supported software products and equipment.
• Ensure the good operation of the company’s IT department per operating procedures standards, policies and practices; and other tasks as directed by the IT Manager.
• Regular and predictable attendance is essential for this position.
• Occasional after hours and overtime work.

**Please note that this role is not eligible for Visa sponsorship/assistance at this time.**

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Computer Science or related field.

Experience

Required

Demonstrated experience in detail and precise operational IT functions

Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint

2+ years experience as an IT Support Technician

Equal Opportunity Employer
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