IT Systems Analyst: Elevate Education Tech & Operations

Westcliff University

Irvine (CA)

On-site

USD 95,000 - 115,000

Full time

13 days ago

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Job summary

Westcliff University is seeking an IT Systems Analyst to partner with university stakeholders, identify business needs, and translate challenges into effective technology solutions and process improvements. You will support system implementations, develop functional specifications, and analyze processes to enhance efficiency and user experience.

Responsibilities include maintaining enterprise applications, building reports and dashboards, coordinating with vendors, and ensuring security and

Qualifications

Experience with Google, Microsoft, and SQL databases.
Strong analytical skills to create reports and recommendations.
Ability to manage multiple projects from start to finish.
Experience with CSS, HTML, APIs, JSON.
Experience with CRM, cloud-based systems, and third-party integrations.

Responsibilities

Develop and maintain expert-level knowledge of assigned enterprise applications, including functionality, configuration, workflows, reporting, integrations, and vendor roadmaps, serving as the primary functional advisor to business stakeholders.
Analyze existing business processes and recommend system configuration changes or process improvements to increase efficiency, scalability, and user experience.
Own the day-to-day health of assigned enterprise applications, including configuration, testing, documentation, release management, and issue resolution.
Partner with software vendors to evaluate new functionality, coordinate upgrades, troubleshoot issues, and ensure the university maximizes platform capabilities.
Develop and execute test plans for system enhancements, integrations, upgrades, and new functionality.
Build reports and dashboards that enable departments to make informed operational decisions.
Document requirements (i.e. specifications, user stories, process models, diagrams, charts, mockups, acceptance criteria etc.) in a clear manner that is comprehensible to development teams
Monitor customer support requests related to software applications that are submitted through the Help Deskand address these requests based on impact to the organizational mission and operations.
Track remediation efforts with managed services to ensure compliance with all security, regulatory and quality policies and procedures
Report status on regular basis and elevate, highlight risks as appropriate
Understanding the ethical implications of data usage, storage, and analysis in terms of privacy.
Other duties as assigned by the director.