Business Systems Analyst — Elevate Enterprise Apps

University of New England; Northern (KY); Hybrid; USD 75,000 - 82,000; Full time

Benefits offered by this job

Health and dental plan options

Up to 8% retirement plan match

Generous leave time and 12+ holidays

Educational benefits: UNE tuition waq

Job summary

The University of New England seeks a Business Analyst who serves as the liaison between business units and Information Technology Services, translating operational needs into clear, actionable system requirements for enterprise applications.

You will gather and document requirements, configure and test functionality, develop reports, support release management, and collaborate with project managers, developers, and vendors to ensure reliable, secure, and goals-aligned applications.

Qualifications

• Bachelor’s degree in business, information systems, information technology, computer science, or a related field.
• Three to five years of experience in business analysis, application support, system configuration, or a related role in a professional environment.
• Proficiency with common collaboration and productivity tools (Microsoft 365, Teams, Excel, Word, PowerPoint) and the ability to learn new applications quickly.
• Strong written and verbal communication skills, including the ability to document requirements and explain technical concepts to non-technical audiences.

Responsibilities

• Partner with functional stakeholders to elicit, analyze, and document business requirements, process flows, and use cases for new and existing applications.
• Translate business needs into functional specifications, configuration requirements, and clear acceptance criteria that development, configuration, and vendor teams can act on.
• Evaluate current business processes and recommend application-based improvements that increase efficiency, accuracy, and user satisfaction.
• Conduct fit-gap analysis between business requirements and application capabilities, identifying configuration, customization, or integration options.
• Maintain requirements traceability and supporting documentation throughout the project and application lifecycle.
• Identify opportunities to standardize, optimize, or transform business processes through technology-enabled solutions aligned with institutional priorities.

Job description

The University of New England seeks a Business Analyst who serves as the liaison between business units and Information Technology Services, translating operational needs into clear, actionable system requirements for enterprise applications.

You will gather and document requirements, configure and test functionality, develop reports, support release management, and collaborate with project managers, developers, and vendors to ensure reliable, secure, and goals-aligned applications.