IT Systems Analyst / Programmer

Endurance IT Services; Hampton (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Endurance IT Services, located in Hampton, VA, seeks an IT Analyst/Programmer to administer and enhance enterprise technology systems and support critical campus operations across departments. You will oversee storage, AD, email, backups, and security technologies, while coordinating infrastructure projects and communicating technical concepts to diverse stakeholders.

The role requires a strong background in systems administration, cybersecurity, backups, and infrastructure management, plus

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent
• 3–5 years supporting enterprise IT systems, infrastructure, and operations
• Knowledge of systems architecture, networking concepts, and multi-platform environments
• Experience leading technical initiatives and managing multiple priorities
• Strong analytical, troubleshooting, and technical documentation skills
• Excellent written and verbal communication with leadership and end users
• Ability to work independently and within a team
• Highly organized with attention to detail and prioritization
• Commitment to growth and staying current with technology trends
• Flexibility to work after-hours, weekends, or emergencies when required

Responsibilities

• Administer and support core IT infrastructure services, incl. storage, AD, email, and backups
• Coordinate and manage infrastructure-related projects with milestones and timelines
• Provide updates and recommendations on technology initiatives to leadership
• Maintain server environments, network equipment, and security technologies
• Develop and uphold IT standards, policies, and disaster recovery planning
• Monitor system health, performance, availability, backups, and data integrity
• Diagnose, troubleshoot, and resolve system issues and outages; coordinate responses
• Perform software patching, upgrades, and deployment of new technologies
• Create and maintain installation guides, configuration standards, and procedures
• Support cybersecurity best practices and frameworks (CIS, NIST) compliance
• Deliver technical assistance for Windows and macOS users
• Perform additional duties as assigned

Skills

Systems administration

Cybersecurity

Backup and recovery

Project coordination

Technical communication

Written communication

Verbal communication

Team collaboration

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Windows Server 2012

Windows Server 2016

Linux server administration

Dell blade server infrastructure

Email security

NIST CIS frameworks

Ellucian Banner / higher-ed ERP

Job description

Hampton, United States | Posted on 07/27/2026

The IT Analyst/Programmer is a technical professional within the Division of Information Technology (DoIT), reporting directly to the Director of Infrastructure Technology Services (ITS). This role is responsible for the administration, enhancement, and support of enterprise technology systems, including the deployment of new solutions and the maintenance of existing infrastructure. The position plays a key role in supporting critical campus operations across departments such as Admissions, Financial Aid, Registrar, Human Resources, Alumni Affairs, Development, and Business & Finance.

The successful candidate will possess a strong background in systems administration, cybersecurity, backup and recovery processes, and infrastructure management. This position also requires effective project coordination skills and the ability to communicate technical concepts to both technical and non-technical stakeholders.

Essential Duties and Responsibilities

• Administer and support core IT infrastructure services, including storage platforms, Active Directory, email systems, and data backup solutions.
• Coordinate and manage infrastructure-related projects, ensuring milestones, timelines, and objectives are achieved.
• Provide regular updates and recommendations on technology initiatives to the Director of ITS and Assistant Vice President for IT.
• Maintain server environments, network equipment, and security technologies to ensure reliable and secure operations.
• Develop, implement, and uphold IT standards, policies, and procedures related to architecture, security, and disaster recovery planning.
• Continuously monitor system health, performance, and availability while ensuring successful backup execution and data integrity.
• Diagnose, troubleshoot, and resolve system issues and outages, while coordinating response efforts and stakeholder communications.
• Perform software patching, system upgrades, and deployment of new technologies and services.
• Create and maintain technical documentation, including installation guides, configuration standards, and operational procedures.
• Support compliance efforts related to cybersecurity best practices and frameworks such as CIS and NIST.
• Deliver technical assistance and troubleshooting for users working in both Windows and macOS environments.
• Perform additional duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline; an equivalent combination of education, certifications, training, and relevant experience may be considered.
• Three to five years of experience supporting enterprise IT systems, infrastructure, and operations.
• Demonstrated knowledge of systems architecture, networking concepts, and multi-platform computing environments.
• Experience leading technical initiatives and successfully managing multiple priorities in a fast-paced environment.
• Strong analytical thinking, troubleshooting capabilities, and technical documentation skills.
• Excellent written and verbal communication skills with the ability to engage effectively with both leadership and end users.
• Ability to work independently while collaborating effectively within a team environment.
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Commitment to professional growth and staying informed on evolving technologies and industry trends.
• Flexibility to work after-hours, weekends, or during emergencies when required to support critical systems.

Preferred Qualifications

• Experience administering Windows Server 2012 and 2016 environments.
• Working knowledge of Linux server administration.
• Experience supporting Windows and macOS desktop operating systems.
• Understanding of network security principles, firewalls, and common networking protocols.
• Experience deploying and managing Dell blade server infrastructure.
• Knowledge of email security and spam prevention technologies.
• Familiarity with Ellucian Banner or comparable higher education ERP platforms is highly desirable.