IT Systems Analyst II

Cahaba Medical Care Foundation; Centreville (AL); Hybrid; USD 41,328,000 - 61,992,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking an IT Systems Analyst II to support the central office and clinic networks from Centreville, AL. The role combines on-site duties with occasional travel to clinics for project work and training.

You will install, configure, troubleshoot, and upgrade core systems while ensuring security and HIPAA compliance. The position requires extensive experience with healthcare IT, strong collaboration with IT and Operations teams, and the ability to handle

Qualifications

• 8 years of experience with specific applications or similar applications.
• Strong knowledge of healthcare IT environments and HIPAA.
• Experience with system upgrades, installations, and troubleshooting.
• Ability to travel to clinics for project work and training.

Responsibilities

• Troubleshoot Tier II system and network tickets and escalate when needed.
• Coordinate with vendors and manage issues through to resolution.
• Create training materials and provide end-user instruction.
• Plan and implement application and system upgrades with IT/Ops teams.

Skills

Interpersonal skills

Organizational skills

Communication skills

Self-management

Time management

Critical thinking

Google apps

Healthcare environment knowledge

HIPAA knowledge

Experience with specific applications

AD/Azure/LDAP/Group Policy

Network fundamentals (TCP/IP/DNS/DHCP)

Hardware troubleshooting

Cybersecurity basics

Education

BS in IT or related field

Tools

Google apps

AD

Azure

LDAP

Group Policy

Routers/Switches

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Systems Analyst II

Full Time Rural Central Office, Centreville, AL, US

3 days ago Requisition ID: 1975

Job Description

IT Systems Analyst II

Last Updated on February 3, 2022

Job Type: Full-time, Hourly

Purpose: The Systems Analyst will be part of the IT Team, reporting to the IT Director and supporting the network and all applications, but will integrate with the Operations Team and may report to the Operations Director on special projects. The primary function of the Systems Analyst is to fully understand and support their assigned systems, including installation, configuration, troubleshooting, maintenance, upgrades, and advanced features. They are expected to have advanced knowledge of their systems and general knowledge of all other systems and applications, sufficient to aid in Tier I troubleshooting or multi-system issue resolution. Systems Analyst will split their time between their designated office and time in the clinics as required for application support and projects.

Duties and Responsibilities:

• Work Tier II systems and network service tickets. Create and escape tickets as needed.
• Escalate issues and engage vendors. Manage issue through to resolution.
• Create training materials. Provide end user instruction on specific systems.
• Manage application and systems upgrades, coordinating with teams to plan and implement.
• Understand system security and work as part of cyber security team to ensure best practice.
• Examine application and systems usage and suitability. Recommend improvements.
• Frequent and routine visits to clinics and meetings with application champions
• Perform administrative and supporting duties as directed by IT or Operation Director

Qualifications:

• Positive attitude and excellent interpersonal skills.
• Excellent organizational and communication skills
• Capable of self-management, prioritizing tasks, reporting, and documentation
• Critical thinking and problem resolution skills
• A disposition for working on time sensitive issues in a busy environment.
• Working knowledge of Google apps
• Strong knowledge of Healthcare environment and workflow
• Expert knowledge of HIPAA
• 8 years’ experience with specific applications or similar applications
• Expert directory management skills: AD, Azure, LDAP, Group Policy
• Expert Network Layer 1 to 4 skills: TCP/IP, DNS, DHCP, SSH, SMTP, Ethernet, switches, routers
• Expert hardware skills: troubleshoot anything with a power plug
• Strong cybersecurity skills: firewalls, endpoint protection, authentication, certificates
• IT BS or similar education or certifications a plus