IT Systems Administrator - Enterprise IT for Breakthroughs

Neuralink; Austin (TX); On-site; USD 69,000 - 115,000; Full time

Benefits offered by this job

Equity (RSUs)

401(k) plan

Paid holidays

Commuter benefits

Meals provided

Flexible time off

Job summary

Neuralink is seeking an IT Systems Administrator to own the day-to-day technology experience for all employees. You will manage endpoints, identity and access, security policy enforcement, and frontline support across macOS, Windows, and Linux.

The role requires empathy, resourcefulness, and the ability to thrive in a fast-paced environment where reliable systems and strong customer service are critical to the mission.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field or equivalent practical experience.
• 3–5 years of experience providing expert-level end-user support across macOS, Windows, and Linux environments, ideally in a structured tier-1 support rotation.
• Hands-on experience administering at least one enterprise MDM platform (Jamf, Intune, or Kandji), including deployment, config profiles, and policy enforcement at scale.
• Demonstrated experience administering an enterprise IDP/IAM platform (Microsoft Entra, Okta, or Google Workspace) including full user lifecycle management, SSO configuration, MFA enforcement, and access reviews.
• Experience implementing and enforcing security policies across endpoints and SaaS applications, with working knowledge of HIPAA requirements, PII handling, and regular audits/remediations.

Responsibilities

• Provide expert end-user technical support across macOS, Windows, and Linux environments as part of a tier-1 support rotation.
• Deploy, configure, and manage endpoint devices using MDM platforms (e.g., Jamf, Intune, Kandji), including application deployment, configuration profiles, and policy enforcement.
• Administer identity provider (IDP) and IAM systems including Microsoft Entra, Google Workspace, Okta, or similar; manage user lifecycle from onboarding through off-boarding.
• Implement and enforce security policies across endpoints, SaaS applications, and corporate systems; conduct regular audits and remediation.
• Administer and maintain SaaS applications such as Google Workspace, Slack, Zoom, and other business-critical tools.
• Perform L1 and L2 network troubleshooting including connectivity issues, VLAN assignments, and Wi-Fi connectivity diagnostics.
• Manage endpoint hardware inventory including procurement, asset tagging, deployment, and lifecycle tracking.
• Develop automation and tooling using scripting (Bash, Python, PowerShell) to streamline repetitive IT operations tasks.
• Ensure compliance with HIPAA, PII handling requirements, and internal security policies through robust endpoint and access controls.
• Create and maintain documentation for systems, processes, and procedures to support knowledge sharing and business continuity.

Skills

End-user support

Cross-platform support (macOS/Windows/

Empathy & communication

Customer service excellence

Education

Bachelor's degree in Computer Science/IT/IS

Tools

Jamf

Intune

Kandji

Microsoft Entra

Okta

Google Workspace

Terraform

Ansible

Cloud-Init

Job description

Neuralink is seeking an IT Systems Administrator to own the day-to-day technology experience for all employees. You will manage endpoints, identity and access, security policy enforcement, and frontline support across macOS, Windows, and Linux.

The role requires empathy, resourcefulness, and the ability to thrive in a fast-paced environment where reliable systems and strong customer service are critical to the mission.