IT Systems Administrator Intern

Latent AI; Austin (TX); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Growth potential

Excellent medical, dental, and vision insurance

Paid holidays

Commuter benefits

Meals provided

401(k) plan

Flexible time off

Job summary

Latent AI is seeking a motivated IT Systems Administrator Intern to provide technical support across our Austin campus. The intern will focus on Helpdesk T1 and T2 support, device troubleshooting, and user onboarding/offboarding.

Ideal candidates are pursuing a degree in Computer Science or a related field, with foundational understanding of operating systems and networking concepts. The role offers a competitive hourly rate of $25 and excellent benefits for full-time employees.

Qualifications

• Currently pursuing or recently completed a degree in Computer Science, IT, or a related field.
• Foundational understanding of operating systems including macOS, Windows, or Linux.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Strong communication and interpersonal skills with the ability to support a diverse user base.
• Eagerness to learn and collaborate with IT team members.

Responsibilities

• Serve as a first point of contact for Helpdesk support, triaging end-user tickets.
• Assist with device imaging, configuration, and deployment for onboarding.
• Support user onboarding and offboarding processes, including account provisioning.
• Troubleshoot connectivity issues and escalate as needed.
• Assist with hardware asset management and inventory tracking.
• Support conference room AV equipment maintenance.
• Create and maintain Helpdesk documentation and knowledge base articles.
• Collaborate with full-time IT Systems Administrators on projects.

Skills

Helpdesk support

Operating systems (macOS, Windows, Linux)

Networking concepts (TCP/IP, DNS, DHCP)

Communication skills

Customer service

Education

Degree in Computer Science, IT, or related field

Tools

MDM platforms (Jamf, Intune, Kandji)

Google Workspace

Slack

Zoom administration

Basic scripting (Python, Bash, PowerShell)

Job description

About Neuralink

We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world.

Team Description

For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path.

Job Description and Responsibilities

Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day‑to‑day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full‑time IT Systems Administrators on broader infrastructure and systems projects.

• Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end‑user tickets across macOS, Windows, and Linux environments
• Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji)
• Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra)
• Troubleshoot L1 and L2 connectivity issues including Wi‑Fi, VPN, and basic VLAN‑related problems, escalating to FTE Systems Administrators as needed
• Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation
• Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware
• Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing
• Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security

Required Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field
• Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts)
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
• Strong communication and interpersonal skills with the ability to support a diverse, non‑technical user base with patience and empathy
• Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full‑time IT team members

Preferred Qualifications

• Prior Helpdesk, IT support, or customer‑facing technical support experience (internship, part‑time, or volunteer experience welcome)
• Familiarity with an MDM platform such as Jamf, Intune, or Kandji
• Experience with Google Workspace, Slack, or Zoom administration
• Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks
• Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management
• Experience in a regulated environment or awareness of data privacy best practices (HIPAA, PII handling)

Expected Compensation

The anticipated hourly rate for this position is listed below.

Hourly Flat Rate:
$25/Hr USD

What We Offer

Full‑time employees are eligible for the following benefits listed below.

• An opportunity to change the world and work with some of the smartest and most talented experts from different fields
• Growth potential; we rapidly advance team members who have an outsized impact
• Excellent medical, dental, and vision insurance through a PPO plan
• Paid holidays
• Commuter benefits
• Meals provided
• Equity (RSUs) *Temporary Employees & Interns excluded*
• 401(k) plan *Interns initially excluded until they work 1,000 hours*
• Parental leave *Temporary Employees & Interns excluded*
• Flexible time off *Temporary Employees & Interns excluded*