IT Systems Administrator

Blackpoint Cyber; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Blackpoint Cyber is seeking an IT Systems Administrator to own day-to-day IT operations for ~230 team members across macOS and Windows. You will manage onboarding/offboarding, administer our SaaS stack, and maintain devices, licenses, and assets securely.

You will resolve Tier 1–2 issues from runbooks, handle identity and access tasks, MFA resets, Entra/SSO, and support user experience in a fast-paced, hyper-growth environment with a focus on uptime.

Qualifications

• Hands-on IT operations experience in Windows and macOS.
• Experience managing SaaS platforms and licenses.
• Strong ticketing approach with SLA discipline.
• Identity and access management experience including MFA and SSO.

Responsibilities

• Run day-to-day IT operations; manage Jira Service Management queue and SLAs.
• Administer SaaS platforms: Microsoft 365, Slack, Google Workspace, Zoom, and related access.
• Resolve common Tier 1–2 issues across macOS and Windows; escalate with context when needed.
• Execute identity and access tasks: MFA resets, Entra/SSO group and role assignments.

Skills

IT operations

Jira Service Management

SaaS administration

M365 administration

MFA & IAM

Tools

Microsoft 365

Slack

Google Workspace

Zoom

Atlassian tools

Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learningsto bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

What You’ll Do

As IT Systems Administrator, you are the hands-on operator of Blackpoint Cyber’s day-to-day IT environment. You will keep approximately 230 team members productive across macOS and Windows, run onboarding and offboarding, administer our SaaS stack, and keep devices, licenses, and assets accurate and secure. You will work from the priorities, standards, and runbooks set by the IT Operations Lead, handle Tier 2 escalations independently, and continually improve how the team delivers support.

This is an individual-contributor role with no people management. We want someone who takes pride in a clean queue, a clean inventory, and a great user experience.

Key Responsibilities

• Run day-to-day IT operations. Work the Jira Service Management queue, meet SLAs, and resolve Tier 1 and Tier 2 issues across macOS and Windows. Escalate identity, security, and architecture issues to the IT Operations Lead with clear context.

• Administer SaaS platforms. Handle daily administration of Microsoft 365, Slack, Google Workspace, Zoom, Atlassian user access, and the password manager, including users, groups, licenses, shared resources, and access requests.

• Resolve common M365 and account issues. Handle account lockouts, MFA problems, VPN and Teams issues, and SharePoint and OneDrive file recovery, escalating only when a runbook does not cover it.

• Execute identity and access tasks. Perform MFA resets and enrollments, group and role assignments, and routine Entra and SSO user