IT Systems Administrator - Enterprise End-User Support

Shield; Town of Texas (WI); On-site; USD 70,000 - 105,000; Full time

Job summary

Shield AI is seeking an Associate Systems Administrator to deliver day-to-day IT support, systems administration, and asset lifecycle tasks across our enterprise environment. The role emphasizes executive support, security, and reliable computing in a fast-paced, multi-location organization.

You will manage endpoints across Windows, macOS, and Linux, handle AD/Azure AD, device provisioning, and incident response, with opportunities to collaborate with IT security, networking, and cloud tooling.

Qualifications

• 1–3 years of experience in enterprise desktop support or junior systems administration.
• Experience supporting Windows and macOS; exposure to Linux is a plus.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity platforms.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar.
• Strong troubleshooting, organizational, and documentation skills.
• Excellent verbal and written communication with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Support conference room, collaboration, and meeting technology for executive meetings and high-visibility events.
• Administer user accounts, permissions, and access controls through AD and Azure AD.
• Support endpoint management and security controls to maintain a secure computing environment.
• Perform local IT asset lifecycle activities including provisioning, deployment, inventory tracking, and decommissioning.
• Maintain accurate asset and software licensing records using ITSM and asset tools.
• Respond to service requests and incidents; escalate complex issues per process.
• Create and maintain technical documentation, SOPs, and knowledge base content.
• Collaborate with infrastructure, network, and security teams for coordinated resolution.
• Participate in planned maintenance and occasional after-hours or on-call responsibilities.

Skills

Troubleshooting

Documentation

Communication

Prioritization

Customer service

Education

IT degree or related field

Tools

Microsoft Intune

JAMF

Active Directory

Azure AD

Jira Service Management

ServiceNow

Snipe-IT

PowerShell

Bash

Microsoft 365

Virtualization

Job description

Shield AI is seeking an Associate Systems Administrator to deliver day-to-day IT support, systems administration, and asset lifecycle tasks across our enterprise environment. The role emphasizes executive support, security, and reliable computing in a fast-paced, multi-location organization.

You will manage endpoints across Windows, macOS, and Linux, handle AD/Azure AD, device provisioning, and incident response, with opportunities to collaborate with IT security, networking, and cloud tooling.