Executive IT Support & Systems Administrator

Shield AI; Wichita (KS); Hybrid; USD 70,000 - 105,000; Full time

Job summary

Shield AI in Wichita is seeking an Associate Systems Administrator to provide day-to-day IT support across Windows, macOS, and Linux, with a strong emphasis on executive users, assistants, and visiting leaders. You will troubleshoot hardware, software, and mobility issues while maintaining a secure, reliable enterprise environment.

The role includes managing Active Directory/Entra ID, endpoint security controls, asset lifecycle, documentation, and collaboration with infrastructure, network, and

Qualifications

• Experience providing enterprise IT support and systems administration.
• Strong troubleshooting and documentation skills are required.
• Knowledge of AD/Azure AD and security/compliance basics.
• Experience with endpoint management tools and cross-platform environments.

Responsibilities

• Provide day-to-day IT support for Windows, macOS, and Linux.
• Manage user accounts and access via Active Directory/Azure AD.
• Support conference rooms and executive meeting tech.
• Maintain asset lifecycle records and software licenses.
• Collaborate with security, network, and infrastructure teams.

Skills

Windows/macOS

Linux exposure

AD/Azure AD

Networking basics

Intune/JAMF

Troubleshooting

Documentation

Customer communication

Prioritization

Education

IT degree or equivalent

Tools

Jira Service Management

ServiceNow

Snipe-IT

PowerShell

Bash

Microsoft 365

Job description

Shield AI in Wichita is seeking an Associate Systems Administrator to provide day-to-day IT support across Windows, macOS, and Linux, with a strong emphasis on executive users, assistants, and visiting leaders. You will troubleshoot hardware, software, and mobility issues while maintaining a secure, reliable enterprise environment.

The role includes managing Active Directory/Entra ID, endpoint security controls, asset lifecycle, documentation, and collaboration with infrastructure, network, and