IT Systems Administrator: Endpoint & Help Desk Pro

ALTOR; St. Louis (MO); On-site; USD 68,000 - 90,000; Full time

Job summary

ALTOR is seeking a System Administrator to oversee day-to-day end-user technology services across the organization. This exempt, full-time role serves as the primary owner of the IT help desk, onboarding/offboarding, endpoint management platforms, and telecommunications systems to ensure secure and reliable devices and access for all associates.

The position requires strong customer service, IT operations knowledge, and experience with Microsoft 365 administration, Intune, and RMM tools.

Qualifications

• Strong knowledge of Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive.
• Experience administering Microsoft Intune or other endpoint management platforms preferred.
• Experience utilizing Remote Monitoring and Management (RMM) tools to manage, monitor, and support endpoint devices.

Responsibilities

• Oversee daily IT help desk operations and ensure timely resolution of requests.
• Serve as primary escalation point for hardware, software, and user access issues.
• Manage onboarding activities including account provisioning and device setup.
• Coordinate employee offboarding including account deactivation and asset recovery.
• Administer Microsoft Intune and endpoint management configurations and policies.
• Manage RMM platform, monitor device health, and perform patches and remediation.
• Support and administer telecom systems including extensions and voicemail.
• Administer Microsoft 365 user accounts and core services (Exchange Online, Teams, OneDrive, SharePoint).
• Maintain endpoint lifecycle management including hardware deployment and inventory.
• Monitor software licensing utilization and assist with renewals and compliance.
• Develop IT procedures and knowledge base articles for onboarding/offboarding.

Skills

Microsoft 365 administration

Intune administration

RMM tools

User lifecycle management

VoIP systems

Windows troubleshooting

Tools

Microsoft Intune

Job description

ALTOR is seeking a System Administrator to oversee day-to-day end-user technology services across the organization. This exempt, full-time role serves as the primary owner of the IT help desk, onboarding/offboarding, endpoint management platforms, and telecommunications systems to ensure secure and reliable devices and access for all associates.

The position requires strong customer service, IT operations knowledge, and experience with Microsoft 365 administration, Intune, and RMM tools.