IT Systems Administrator

Huk Gear; Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plan (Medical, Dental & Vision)

401k with company matches up to 6%

Life Insurance (Basic, Voluntary)

Paid time off (Vacation, Sick, Public)

Short/Long disability

Training & Development

Job summary

Marolina Outdoor in Charleston, South Carolina, is seeking a Systems Administrator to provide hands-on technology support across corporate offices and retail locations. You will work closely with the IT Director to keep employees and stores connected and operating smoothly.

Responsibilities include managing Microsoft 365 and Entra ID, handling help desk requests, supporting retail technology including Shopify POS, and maintaining IT documentation and asset inventories.

Qualifications

• 2+ years of experience in IT support or related role.
• Experience with Windows environments and Microsoft 365 administration.
• Familiarity with user accounts, permissions, MFA, and basic networking.
• Ability to document work and create troubleshooting guides.
• Strong customer-service orientation.

Responsibilities

• Provide hands-on IT support across offices and retail locations.
• Administer Microsoft 365 and Entra ID; manage accounts and licenses.
• Troubleshoot Windows and Mac devices and connectivity.
• Support retail technology and Shopify POS systems.
• Onboard/offboard employees; set up devices and access.
• Maintain IT documentation and assets.

Skills

Customer service mindset

Strong troubleshooting

Communication skills

Multitasking

Documentation skills

Independent work

Tools

Microsoft 365

Entra ID

Freshdesk

Windows

Mac OS

CradlePoint

Ubiquiti

Shopify POS

Job description

THIS IS AN IN OFFICE OPPORTUNITY IN CHARLESTON, SOUTH CAROLINA

Marolina is seeking a Systems Administrator to provide hands‑on technology support across our corporate offices and retail locations. This role helps keep our employees, systems, devices, and stores connected and operating efficiently.

Working closely with the IT Director, you will manage user accounts, troubleshoot technical issues, support retail technology, prepare equipment, and maintain IT documentation. This is an opportunity for a technically curious, service‑oriented professional to contribute to a growing IT team and develop their skills across a diverse technology environment.

Key Responsibilities

Systems Administration & Help Desk Support

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.

Networking & Retail Technology

• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi‑Fi, including CradlePoint and Ubiquiti equipment.
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.

Onboarding, Offboarding & Hardware Management

• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.

Documentation & Communication

• Create and maintain clear, repeatable technical documentation and troubleshooting guides.
• Explain technical issues and guide non-technical employees through solutions by phone, email, or other communication channels.
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency.
• 2+ years of experience in IT support, help desk, systems administration, or a related technical role.
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms.
• Familiarity with user accounts, permissions, MFA, and basic networking concepts.
• Strong troubleshooting, organizational, and problem‑solving skills.
• Clear communication skills and a customer‑service mindset.
• Ability to manage multiple priorities, document work, and operate independently.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA), Company matches up to 6%
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

Marolina Outdoor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Nothing in this job description alters the at‑will nature of employment.

This job description is not intended to be all-inclusive and may be modified as business needs change.

If you need a reasonable accommodation during the application process, please contact [e-mail]