Senior Systems Administrator

ArcTern Ventures; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Palmetto in Charlotte, NC, is seeking a Senior Systems Administrator to lead the Core Systems ecosystem. You will manage SaaS apps, architect integrations with APIs and middleware, own identity management, and mentor junior engineers while shaping IT strategy.

This cloud-first role focuses on scaling our SaaS environment, improving security and compliance, and accelerating AI-powered IT initiatives across the organization to automate workflows and streamline onboarding and offboarding.

Qualifications

• 4–8+ years of experience in Systems Administration, IT Engineering, or similar.
• Hands-on SaaS administration and ecosystem management.
• Experience with API integrations and middleware (Tray.io or similar).
• Proficiency with Atlassian tools (Jira, Confluence, Jira Service Management).
• Experience with ITSM workflows and identity management (SSO, SAML, SCIM).
• Familiarity with SOX, SOC 2 and other compliance frameworks.
• Automation and AI-driven tool experience a strong plus.
• Ability to lead projects and mentor juniors.

Responsibilities

• Serve as primary administrator and technical owner for key business systems.
• Architect and lead core systems projects to improve business operations.
• Architect integrations via APIs and middleware for scalable platforms.
• Drive automation in onboarding/offboarding, and support workflows.
• Support security, compliance, and governance initiatives.
• Mentor junior staff and lead IT-related AI initiatives.
• Collaborate with leaders to drive change management and service delivery.

Skills

SaaS administration

API integrations

Identity management (SSO/SAML/SCIM)

Automation & AI initiatives

Security & compliance awareness

Team mentoring/leadership

Tools

Tray.io

Jira

Confluence

Jira Service Management

ITSM platforms

Job description

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the Manager, Core Systems.

Summary of Role

We are seeking a highly capable Senior Systems Administrator to lead the administration, optimization, and evolution of our Core Systems ecosystem. This role is ideal for someone who combines deep technical expertise with strong project ownership, a cloud-first mindset, and the ability to mentor junior team members.

You will play a critical role in scaling and securing our SaaS environment, improving operational workflows, and driving automation—including the adoption of AI-powered solutions—across IT and the broader organization.

Scope of Responsibilities

• Manage SaaS applications from access, configuration, and lifecycle perspectives
• Architect and lead Core Systems projects to improve business operations
• Optimize onboarding/offboarding workflows through automation
• Support and enhance security and compliance initiatives
• Mentor junior staff and act as a technical leader within the team
• Own and drive IT-related AI initiatives across the organization

Strategic & Tactical

Systems Administration & Ownership

• Serve as the primary administrator and technical owner for key business systems, including:
  • Google Workspace (Communications and productivity tools)
  • Tray.io or other middleware/iPaaS platforms
  • API integrations and API lifecycle management
  • Atlassian suite (Jira, Confluence, Jira Service Management)
  • ITSM platforms and service delivery tooling
• Manage SaaS applications at the user, access, and configuration level, ensuring security and efficiency
• Own identity and access management processes across systems (SSO, SAML)

Architecture, Integrations & Automation

• Architect and implement scalable system integrations across business platforms using APIs and middleware
• Design and maintain automation workflows to reduce manual processes across onboarding, offboarding, and support
• Lead the evaluation and implementation of new tools and technologies to improve system interoperability
• Ensure proper governance, monitoring, and documentation of integrations and APIs

ITSM, Change Management & Operations

• Support and enhance ITSM processes, including incident, request, and problem management
• Partner with leadership to design and technically implement change management processes
• Drive improvements in onboarding/offboarding workflows, ensuring consistency, security, and speed
• Collaborate with support teams to improve service delivery and reduce friction for end users

Security, Compliance & Governance

• Support and lead initiatives related to SOX, SOC 2, or other compliance frameworks
• Partner with Security and Audit teams to ensure systems meet compliance and control requirements
• Implement and automate controls where possible (access reviews, provisioning workflows, logging, etc.)
• Maintain system documentation and audit readiness

AI, Innovation & Continuous Improvement

• Act as the owner and technical leader for IT-driven AI initiatives, including:
  • AI-powered support workflows
  • Automation of repetitive operational tasks
  • Intelligent knowledge retrieval and self-service
• Identify opportunities to leverage AI and automation to scale IT operations and improve user experience
• Partner cross-functionally to drive adoption of AI solutions across the organization

Leadership & Mentorship

• Serve as a technical leader and escalation point for complex systems and integrations
• Mentor and support junior team members, helping to elevate technical capabilities and best practices
• Lead projects independently, including planning, execution, stakeholder communication, and delivery
• Act as a bridge between technical teams and business stakeholders

Qualifications

• 4–8+ years of experience in Systems Administration, IT Engineering, or similar roles
• Strong hands-on experience with:
  • SaaS administration and ecosystem management
  • API integrations and middleware platforms (Tray.io or similar)
  • Atlassian tools (Jira, Confluence, Jira Service Management)
  • ITSM platforms and workflows
• Experience with identity management (SSO, SAML, SCIM) and MDM solutions
• Proven experience supporting compliance frameworks (SOX, SOC 2, etc.)
• Experience implementing automation (scripting, workflows, or low-code platforms)
• Exposure to change management frameworks (ITIL or similar) is a plus
• Experience working with or implementing AI-driven tools is a strong plus

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy