IT Support Specialist

Raycap Inc; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

401(k) employer contribution

Job summary

Raycap, Inc. is seeking an IT Support Specialist to provide end-user support across U.S. facilities, based in Charleston, SC. The role requires strong technical knowledge, excellent customer service skills, and the ability to deliver timely and effective IT assistance.

You will install and configure workstations, manage software/licenses, train users, document procedures, and contribute to IT improvement projects while collaborating with a wide range of teammates.

Qualifications

• Associates or Bachelor's Degree, or 2 years minimum work experience.
• Thorough knowledge of computer hardware and software.
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions.
• Extensive experience with SharePoint and Microsoft Office 365.

Responsibilities

• Provide helpdesk support and resolve end-user issues to satisfaction.
• Monitor and respond quickly to IT helpdesk requests.
• Prioritize daily deliverables against help desk requests.
• Document internal procedures.
• Install, test and configure new workstations, peripherals, and software.
• Maintain inventory of equipment, software and licenses.
• Manage PC setup for new employees using standard hardware and software.
• Perform timely workstation hardware/software upgrades and maintenance.
• Act as software support and provide technical assistance.
• Respond to user requests for service and determine needed support.
• Install, configure, maintain, and troubleshoot software.
• Investigate problems and find solutions.
• Participate in IT improvement projects.

Skills

Customer service

Communication

Training users

SharePoint

Office 365

Hardware knowledge

Software knowledge

Time management

Education

Associates or Bachelor's Degree or 2 years experience

Tools

SharePoint

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full-time Regular Technical North Charleston, SC, US

2 days ago Requisition ID: 1719

Raycap, Inc. is seeking an experienced IT Professional to provide end-user support for all U.S. facilities. Based in Charleston, SC, this role requires strong technical expertise, excellent customer service skills, and a commitment to delivering timely and effective support to internal customers.

Primary Job Responsibilities

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Prioritize daily deliverables against help desk requests
• Document internal procedures
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and development for new employees using standard hardware and software
• Perform timely workstation hardware/software upgrades and maintenance as required
• Acts as software support and technical assistance
• Responds to user requests for service and determines nature and extent of support needed
• Installs, configures, maintains, and troubleshoots a wide range of software used
• Investigates problems and finds solutions
• Actively participates in planning and implementing IT improvement projects

Job Qualifications

• Associates or Bachelor's Degree, or 2 years minimum work experience.
• Thorough knowledge of computer hardware and software
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions
• Focused, motivated and driven individual who meets deadlines and follows through
• Extensive experience with Sharepoint and Microsoft Office 365

Why Choose Us?

Raycap, Inc. has decades of experience creating products that protect and support the world’s most valuable assets from power and lightning surges. We focus on 5 Core Values of Customer Focus, Talent, Excellence, Innovation and Integrity, and those values show in everything we do. We also believe it is very important to invest in our employees, and we are proud to offer:

• A very competitive benefit package
• Paid Time Off
• Tuition Reimbursement
• A generous 401(k) employer contribution

Raycap is an Equal Opportunity / Affluent Action Employer. All qualified applicants receive consideration for employment without regard to age, disability, race, color, national origin, sex, marital status, sexual orientation, religion, gender identity, creed, veteran or military status, or other protected status. We participate in E-verify for all employment verifications.