Onsite IT Systems Administrator — Charleston

Huk Gear; South Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k)

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Job summary

Marolina Outdoor is seeking a Systems Administrator to provide hands‑on tech support across corporate offices and retail locations in Charleston, SC. You will manage user accounts, troubleshoot issues, and maintain IT documentation while supporting retail technology and asset management.

You will collaborate with the IT Director to ensure reliable operations, configure devices, and assist with onboarding/offboarding.

Qualifications

• 2+ years of experience in IT support, help desk, systems administration, or a related technical role.
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms.

Responsibilities

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.
• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi‑Fi, including CradlePoint and Ubiquiti equipment.
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.
• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.
• Create and maintain clear, repeatable technical documentation and troubleshooting guides.
• Explain technical issues and guide non‑technical employees through solutions by phone, email, or other communication channels.
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency.

Skills

IT support

Help desk

Systems administration

Microsoft 365

Entra ID

MFA

Windows

MacOS

Networking

Shopify POS

Freshdesk

Asset management

Documentation

Customer service

Tools

CradlePoint

Ubiquiti

Job description

Marolina Outdoor is seeking a Systems Administrator to provide hands‑on tech support across corporate offices and retail locations in Charleston, SC. You will manage user accounts, troubleshoot issues, and maintain IT documentation while supporting retail technology and asset management.

You will collaborate with the IT Director to ensure reliable operations, configure devices, and assist with onboarding/offboarding.