IT Systems Administrator

Huk Gear; South Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k)

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Job summary

Marolina Outdoor is seeking a Systems Administrator to provide hands‑on tech support across corporate offices and retail locations in Charleston, SC. You will manage user accounts, troubleshoot issues, and maintain IT documentation while supporting retail technology and asset management.

You will collaborate with the IT Director to ensure reliable operations, configure devices, and assist with onboarding/offboarding.

Qualifications

• 2+ years of experience in IT support, help desk, systems administration, or a related technical role.
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms.

Responsibilities

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.
• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi‑Fi, including CradlePoint and Ubiquiti equipment.
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.
• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.
• Create and maintain clear, repeatable technical documentation and troubleshooting guides.
• Explain technical issues and guide non‑technical employees through solutions by phone, email, or other communication channels.
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency.

Skills

IT support

Help desk

Systems administration

Microsoft 365

Entra ID

MFA

Windows

MacOS

Networking

Shopify POS

Freshdesk

Asset management

Documentation

Customer service

Tools

CradlePoint

Ubiquiti

Job description

THIS IS AN IN OFFICE OPPORTUNITY IN CHARLESTON, SOUTH CAROLINA

Marolina is seeking a Systems Administrator to provide hands‑on technology support across our corporate offices and retail locations. This role helps keep our employees, systems, devices, and stores connected and operating efficiently.

Working closely with the IT Director, you will manage user accounts, troubleshoot technical issues, support retail technology, prepare equipment, and maintain IT documentation. This is an opportunity for a technically curious, service‑oriented professional to contribute to a growing IT team and develop their skills across a diverse technology environment.

Key Responsibilities

Systems Administration & Help Desk Support

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.

Networking & Retail Technology

• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi‑Fi, including CradlePoint and Ubiquiti equipment.
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.

Onboarding, Offboarding & Hardware Management

• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.

Documentation & Communication

• Create and maintain clear, repeatable technical documentation and troubleshooting guides.
• Explain technical issues and guide non‑technical employees through solutions by phone, email, or other communication channels.
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency.

• 2+ years of experience in IT support, help desk, systems administration, or a related technical role.
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms.
• Familiarity with user accounts, permissions, MFA, and basic networking concepts.
• Strong troubleshooting, organizational, and problem‑solving skills.
• Clear communication skills and a customer‑service mindset.
• Ability to manage multiple priorities, document work, and operate independently.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA), Company matches up to 6%
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

Marolina Outdoor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Nothing in this job description alters the at‑will nature of employment.

This job description is not intended to be all‑inclusive and may be modified as business needs change.

If you need a reasonable accommodation during the application process, please contact [e-mail]