IT Systems Administrator

Marolina Outdoor, Inc.; Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA), Company

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long Term Disability

Training & Development

Job summary

Marolina Outdoor, Inc. is hiring a Systems Administrator for in-office support in Charleston. You will manage user accounts, troubleshoot issues, and maintain IT operations across corporate offices and retail locations, working with the IT Director to keep devices, stores, and systems connected.

The role covers onboarding/offboarding, hardware prep, asset management, and clear documentation. A customer‑service mindset and strong troubleshooting skills are essential for a growing IT team.

Qualifications

• 2+ years IT support or systems administration experience.
• Experience with Microsoft 365 and Windows environments.
• Strong troubleshooting and customer-service mindset.

Responsibilities

• Administer Microsoft 365 and Entra ID, manage user accounts and MFA.
• Troubleshoot Windows/Mac devices, software, and connectivity via Freshdesk.
• Support Shopify POS and retail technology to minimize disruptions.
• Set up accounts and ship equipment to employees and stores.
• Maintain IT asset inventories and documentation.
• Create clear technical documentation and assist non-technical staff.

Skills

IT support

Troubleshooting

Customer service

Organization

Independent work

Documentation

Tools

Microsoft 365

Entra ID

Freshdesk

Windows

Mac

DHCP

DNS

VLANs

Wi‑Fi

CradlePoint

Ubiquiti

Shopify POS

Job description

THIS IS AN IN OFFICE OPPORTUNITY IN CHARLESTON, SOUTH CAROLINA

Marolina is seeking a Systems Administrator to provide hands‑on technology support across our corporate offices and retail locations. This role helps keep our employees, systems, devices, and stores connected and operating efficiently.

Working closely with the IT Director, you will manage user accounts, troubleshoot technical issues, support retail technology, prepare equipment, and maintain IT documentation. This is an opportunity for a technically curious, service‑oriented professional to contribute to a growing IT team and develop their skills across a diverse technology environment.

Key Responsibilities

Systems Administration & Help Desk Support

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate

Networking & Retail Technology

• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi‑Fi, including CradlePoint and Ubiquiti equipment
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams

Onboarding, Offboarding & Hardware Management

• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements

Documentation & Communication

• Create and maintain clear, repeatable technical documentation and troubleshooting guides
• Explain technical issues and guide non‑technical employees through solutions by phone, email, or other communication channels
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency

Requirements

• 2+ years of experience in IT support, help desk, systems administration, or a related technical role
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms
• Familiarity with user accounts, permissions, MFA, and basic networking concepts
• Strong troubleshooting, organizational, and problem‑solving skills
• Clear communication skills and a customer‑service mindset
• Ability to manage multiple priorities, document work, and operate independently

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA), Company matches up to 6%
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

Marolina Outdoor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Nothing in this job description alters the at‑will nature of employment.

This job description is not intended to be all‑inclusive and may be modified as business needs change.

If you need a reasonable accommodation during the application process, please contact [e-mail]