IT Systems Admin: End-User Support & 365 Specialist

WTI Water Technology; Beaver Dam (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

WTI Water Technology in Beaver Dam, WI seeks an experienced IT Systems Administrator to be the primary internal technology resource, providing day-to-day support and coordinating with our managed IT partner. You will handle end-user support, device and asset management, Microsoft 365 administration, and technology training to promote secure, efficient operations across the organization.

This role emphasizes proactive improvement of processes, asset tracking, vendor coordination, and ensuring

Responsibilities

• Provide responsive technical support for employees across all company locations.
• Troubleshoot hardware, software, mobile device, printing, and connectivity issues.
• Manage and prioritize support requests while ensuring timely resolution.
• Escalate complex issues to Managed Service IT Provider and coordinate follow-through.
• Assist employees with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Purchase, configure, and deploy computers, mobile devices, peripherals, and other technology equipment.
• Manage employee onboarding and offboarding, including account setup, access provisioning, and equipment assignments.
• Assist in maintaining hardware and software inventories.
• Track technology assets, warranties, and replacement schedules.
• Coordinate workstation upgrades and equipment refresh programs.
• Create and maintain user accounts, distribution groups, and permissions.
• Manage Microsoft 365 licensing and user access.
• Support collaboration tools and ensure proper access to company resources.
• Assist in developing user guides, training materials, and best practices.
• Research, recommend, and procure hardware and technology solutions.
• Coordinate technology purchases and manage vendor relationships.
• Serve as the primary liaison between WTI and our managed IT provider.
• Track open service requests, projects, and technology initiatives.
• Train employees on technology tools and best practices.
• Promote cybersecurity awareness and technology adoption throughout the organization.
• Identify opportunities to streamline business processes through technology.
• Assist with implementation and rollout of new software and systems.
• Support conference room technology, audiovisual equipment, and meeting spaces.
• Assist with remote meeting platforms and presentation technology.
• Ensure office technology resources remain functional and reliable.

Job description

WTI Water Technology in Beaver Dam, WI seeks an experienced IT Systems Administrator to be the primary internal technology resource, providing day-to-day support and coordinating with our managed IT partner. You will handle end-user support, device and asset management, Microsoft 365 administration, and technology training to promote secure, efficient operations across the organization.

This role emphasizes proactive improvement of processes, asset tracking, vendor coordination, and ensuring