On-Site County Systems Administrator - IT Support Pro

Washington County; West Bend (WI); On-site; USD 54,000 - 64,000; Full time

Job summary

Washington County is seeking a full-time on-site Systems Administrator in West Bend to support desktop, network, and security needs across county departments. You will handle end-user assistance, account management, and on-site training while ensuring uptime and compliance with county security policies.

Candidates should have at least 4 years of technology/support experience, familiarity with AD, Office 365, DHCP/DNS, and wireless security.

Qualifications

• High school graduation or GED.
• Valid Wisconsin driver’s license and pass a security background check.
• Four (4) years of progressively responsible work experience in technology/systems support.
• Experience with Microsoft DHCP, DNS, IPv4, firewall basics, and networking.
• Experience with wireless networking and security.
• Experience with installing business applications and resolving software conflicts due to versioning or incompatibility.
• Experience with replacing failing hardware components (network card, memory, motherboard) in PC's, laptops and servers.

Responsibilities

• Provides superior customer service while providing technical support to County employees concerning computer software products.
• Triage, route and respond to incoming client needs through emails, calls and requests for technical support.
• Remotely troubleshoots and resolves incidents using tools such as Remote Desktop Connection and workstation mirroring software.
• Coordinates with Technical Support Centers to troubleshoot and resolve problems.
• Assists with the creation, maintenance and management of client process documentation.
• Analyzes solutions for equipment, software and various automation needs including installation, configuration or repair.
• Provides on-site computer and software application training. Prepares training materials for various software applications. Develops and coordinates computer training classes for Departmental personnel.
• Installs, sets-up, and delivers components of the voice/data network.
• Responsible for tracking and monitoring open problems to ensure service level standards are met.
• Support other government agencies within Washington County on tier 1 and 2 support issues.
• Participate in after hours on-call rotation.

Skills

Customer service

Communication skills

Fast-paced work

Education

High school diploma or GED

Tools

Microsoft Active Directory

Windows 11

Office 365 Administration

Mobile Device Management

Job description

Washington County is seeking a full-time on-site Systems Administrator in West Bend to support desktop, network, and security needs across county departments. You will handle end-user assistance, account management, and on-site training while ensuring uptime and compliance with county security policies.

Candidates should have at least 4 years of technology/support experience, familiarity with AD, Office 365, DHCP/DNS, and wireless security.